General  

My account was locked because of too many unsuccessful login attempts. What do I do?
Wait for six minutes and try again. While waiting, make sure that CAPS LOCK and NUM LOCK keys are not on. If your password still does not work, please contact computing services at helpdesk@mta.ca

Connect@MTA is Mount Allison's information service for students. Here you can access your personal profile (e.g. address, contact information), academic profile (e.g. transcripts, grades), financial information, personalized timetable, and exam schedules. Connect@MTA is also used to register for courses. Once you have been accepted and paid your registration deposit, login and select “Connect for Students.”
 
Where do I find which courses are being offered this year?
On Connect@MTA and in the course timetables.

Which browsers can I use with Connect@MTA?
Connect@MTA will operate effectively with the Firefox, Google Chrome, or Microsoft Internet Explorer browsers on PCs or Macs.
 What courses can I register for online?
You can register for any fall, winter, or spring term undergraduate courses offered at Mount Allison, with the exception of correspondence courses.

When can I register for my courses?
In order to avoid overloading the system, each student is assigned a start date/time. These will be communicated via e-mail. Please refer to academic calendar section 10.4 for regulations regarding add/drop and withdrawal deadlines. For specific dates see the calendar of events and the deadlines page.
 
What is the difference between "Express selection for registration" and "Search and register for classes" under the Register for Classes section of Connect?
If you have already chosen the courses you would like to register for and have the synonyms for each class, "Express selection for registration" will place these courses in your preferred sections list without having to search for each individual course.
The "Search and register" method is useful for finding courses with specific search criteria. You can search for classes by time, professor, subject, and more. This method can be useful, but please remember that the system will time-out after a period of inactivity.
 
What is a preferred sections list?
The preferred sections list is the final step before registration, which allows you to assemble a short list or favourites list of courses that you are considering but may not be entirely decided on. It saves you from having to go through the search process every time you want to make changes to your schedule. Instead, you can go straight to the preferred sections list on the “Register and drop” page to see the courses you previously selected.

Warnings and errors

My account was locked because of too many unsuccessful login attempts. What do I do?
Wait for six minutes and try again. While waiting, make sure that CAPS LOCK and NUM LOCK keys are not on. If your password still does not work, please contact computing services at helpdesk@mta.ca
 
I am unable to register — the system says I must declare a major.
Bachelor of Arts and Bachelor of Science students must formally declare a major and a minor by the end of their second year (or upon completion of 54 credits.) Alternatively, students can declare a double major or a triple minor. Bachelor of Commerce students must formally declare a minor in a non-Commerce discipline by the end of their second year. In lieu of a minor, students may opt to complete a major. You must declare a major before Connect@MTA will allow you to register for courses. To do so, fill out the declaration of major/minor form. Please allow time for your account to update.
 
I clicked on 'Submit' but got kicked out of the system or got a message about security.
This may happen if you double-click submit or click submit too many times. When clicking submit, do so once and wait for the next screen to appear.
 
When I tried to register for courses via Connect@MTA, I received a message saying I am not eligible for registration.
This means that there is a restriction placed on your record. You must contact the Registrar’s Office at reogoffice@mta.ca for assistance.
 
I get the message "*is required field." What does it mean?
This message appears when you have not entered a value in a required field. Normally the term field (fall or winter) is a required field.
 
I received a multiple submit warning. What does it mean?
This message is displayed when the submit button on any page within Connect@MTA is hit more than once. If you were attempting to make a change to your timetable by adding or dropping a class, check your schedule (my class schedule) to see if your request was processed or not. Press the menu button in the top right hand corner to continue using Connect@MTA.
 
I received the following message: "XXXX-3201-A — prerequisites have not been met and permission by department has not been granted.”
This message indicates that you do not currently have the prerequisites to take this course. Keep in mind that students must receive a grade of C- or higher (or a P if course is a transfer credit) in order for the course to count towards prerequisite requirements. Students may contact the department should they wish to be granted permission to take a course without the prerequisites. If permission is granted, the department head will notify the registration helpdesk and you will be registered by RegHelp. An e-mail confirmation will be sent once you are registered for the course.
 
I received the following message: "XXXX-1001-A conflicts with XXXX-1501-A."
This error message may arise if you try to enrol in two classes that occur at the same time or if a course is listed under two faculties and you attempt to enrol in both. Check the course descriptions and time carefully for any conflicts.
 
I received the following message: "XXXX-1001-A requires registration in course XXXX-100L" OR "XXXX-100L requires registration in course XXXX-1001."
This message appears when a course has a compulsory lab component, and you have registered for a class but not the lab or the lab but not the class. Courses simply end with a four-digit number, while labs end with an L followed by the section number (ex. BIOL 100L-4.) Consult the course offerings list, and look up the course you have just registered for. If a lab is required for that course it will be listed directly under the course with an L and section number.
Please be sure that you enrol in all labs for classes that have compulsory lab components.
 
I received the following message: "Student requires instructor's consent to register in XXXX-1001-A."
You require the consent of the instructor before you can enrol in this course. Contact the department for permission. If permission is granted, the instructor will then notify the registration helpdesk and and you will be registered by RegHelp. An e-mail confirmation will be sent once you are registered for the course.
 
I received the following message: "You are already registered for XXXX-1001."
This simply indicates that you have already successfully registered for this course. If this is your intent, no further actions need to be taken.
 
I received the following message: “XXXX-1201-A has no available seats for this registration.”
This is an indication that the course is full and has no available spots for new registrations. Generally for courses such as these automated wait lists will be generated. Once a spot becomes available, the seat will be offered to the next student on the wait list (wait lists are ordered on a first-come, first-served basis.) This student will then have 48 hours in which to register themselves in the course before the spot is offered to the next student on the wait list. Students are encouraged to maintain a full course load despite being wait listed for courses. If admitted to a wait listed course, students may re-arrange their schedule as they see fit.
 
I received the following message: "You are not eligible for registration. Our records indicate you have not yet paid the required $100 deposit."
You cannot proceed with course registration because the Registrar’s Office has not yet received your $100 deposit. Contact the Registrar’s Office at (506) 364-2269 or at regoffice@mta.ca for more information.
 
I received the following message: "$$ Restriction — Owes Money."
According to our records you have an outstanding balance and cannot register for classes until your balance is paid. Contact the Registrar’s Office at (506) 364-2269 or regoffice@mta.ca for more information.
 
I received the following message: “You may not drop all your classes using this process. If your intention is to withdraw from this institution then you must contact the Registrar's Office.”
You may see this error message if you attempt to drop all of your courses in order to add new courses. In order to change your schedule, leave at least one course on your schedule at all times. If you are planning to withdraw from the University, please fill out and submit the withdrawal form available through Connect@MTA.