Student Research
in Business
Exploring Peak Experiences at Work
Kimberte William
The concepts of peak performance and the high-engagement workplace have received considerable attention in management literature over the past two decades. With increasing numbers of knowledge workers reporting high levels of stress and burnout (Duxbury, Higgins & Johnson, 1999), researchers have sought to explore and better understand the nature of work engagement in an era of increasing knowledge intensity, geographical dispersion, virtual communication and persistent and unpredictable change. The overall purpose of this research project is to explore how knowledge workers recollect and construct the meaning of peak experiences in their work.
The study involves an inductive analysis of interviews from a purposive sample of 30 knowledge workers from health care, higher education and financial services work environments. The findings of this study are intended to inform management theory and practice regarding the design and context of work that fosters peak experiences. Having a better understanding of how knowledge workers construct meaning regarding those peak experiences may assist managers in facilitating similar conditions in the workplace and thereby enhance the potential for creating a high-engagement workplace environment. He has been awarded a Summer Research Award and this research will form the basis of his honors thesis under the supervision of Dr. Judith Holton.
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