SkillSoft - US English Business Skills Course Catalog


Solution Area Curriculum Series or Learning Path Course Title Course # Estimated Duration
(in hours)		 NASBA Credit PMI
PDU
 
NOTE: Click on a course number for a complete course description.
BUSINESS STRATEGY and OPERATIONS  
  Operations Curriculum  
  Six Sigma Black Belt (2007 BOK): Enterprise-Wide Deployment  
  Lean and Six Sigma oper_11_a01_bs_enus 2.00
  Six Sigma Projects and the Black Belt Role oper_11_a02_bs_enus 2.00
  Six Sigma Leadership and Change Management oper_11_a03_bs_enus 2.00
  Six Sigma Black Belt (2007 BOK): Organizational Process Management and Measures  
  Critical Requirements and Benchmarking for Six Sigma oper_12_a01_bs_enus 2.00
  Business Performance and Financial Measures in Six Sigma oper_12_a02_bs_enus 2.00
  Six Sigma Black Belt (2007 BOK): Team Management  
  Forming Project Teams for Six Sigma oper_13_a01_bs_enus 2.00
  Motivation and Communication in Six Sigma Teams oper_13_a02_bs_enus 2.00
  Managing Six Sigma Team Performance oper_13_a03_bs_enus 2.00
  Six Sigma Black Belt (2007 BOK): Define  
  Using Voice of the Customer in Six Sigma oper_14_a01_bs_enus 2.00
  Developing Project Charters and Tracking Six Sigma Projects oper_14_a02_bs_enus 1.50
  Six Sigma Black Belt (2007 BOK): Measure  
  Process Characteristics for Six Sigma oper_15_a01_bs_enus 2.00
  Data Collection and Measurement in Six Sigma oper_15_a02_bs_enus 2.00
  Six Sigma Measurement Systems oper_15_a03_bs_enus 2.00
  Basic Statistics and Graphical Methods for Six Sigma oper_15_a04_bs_enus 2.00
  Probability for Six Sigma oper_15_a05_bs_enus 2.00
  Process Capability for Six Sigma oper_15_a06_bs_enus 2.00
  Six Sigma Black Belt (2007 BOK): Analyze  
  Correlation and Regression Analysis in Six Sigma oper_16_a01_bs_enus 1.50
  Multivariate Analysis and Attribute Data Analysis in Six Sigma oper_16_a02_bs_enus 2.00
  Hypothesis Testing Concepts and Tests for Means in Six Sigma oper_16_a03_bs_enus 2.00
  Tests for Variances and Proportions, ANOVA, and Chi-square Tests in Six Sigma oper_16_a04_bs_enus 2.00
  Nonparametric Tests in Six Sigma Analysis oper_16_a05_bs_enus 2.00
  Nonstatistical Analysis Methods in Six Sigma oper_16_a06_bs_enus 2.00
  Six Sigma Black Belt (2007 BOK): Improve  
  Designing and Planning Experiments in Six Sigma oper_17_a01_bs_enus 2.00
  Conducting Experiments and Analyzing Results in Six Sigma oper_17_a02_bs_enus 2.00
  Improvement Methods and Implementation Issues in Six Sigma oper_17_a03_bs_enus 2.00
  Six Sigma Black Belt (2007 BOK): Control  
  Statistical Process Control (SPC) in Six Sigma oper_18_a01_bs_enus 2.00
  Nonstatistical Control Tools and Maintaining Controls in Six Sigma oper_18_a02_bs_enus 2.00
  Sustaining Improvements and Gains from Six Sigma Projects oper_18_a03_bs_enus 2.00
  Six Sigma Black Belt (2007 BOK): Design for Six Sigma (DFSS) Frameworks and Methodologies  
  Common Design for Six Sigma Methodologies, Design for X, and Robust Design oper_19_a01_bs_enus 2.00
  Special Design Tools in Design for Six Sigma oper_19_a02_bs_enus 2.00
  Fundamentals of Lean for Business Organizations  
  Introduction to Lean for Service and Manufacturing Organizations oper_20_a01_bs_enus 1.00 1.00 1.00
  Using Lean for Perfection and Quality oper_20_a02_bs_enus 1.00 1.00
  Lean Tools and Techniques for Flow and Pull oper_20_a03_bs_enus 1.00 1.00
  Reducing Waste and Streamlining Value Flow Using Lean oper_20_a04_bs_enus 1.00 1.00
  Value Stream Mapping in Lean Business oper_20_a05_bs_enus 1.00 1.00
  Applying Lean in Service and Manufacturing Organizations oper_20_a06_bs_enus 1.00 1.00
  Five Steps to Perfection: Implementing Lean _pc_bi_ssbi009 0.10
  Value Stream Mapping _pc_bi_ssbi010 0.10
  Operations Management  
  Operations Management and the Organization oper_21_a01_bs_enus 1.00 1.00 1.00
  Operations Management: Product and Service Management oper_21_a02_bs_enus 1.00 1.00 1.00
  Operations and Supply Chain Management oper_21_a03_bs_enus 1.00 1.00 1.00
  Operations Management: Inventory Management oper_21_a04_bs_enus 1.00 1.00 1.00
  Operations Management: Forecasting and Capacity Planning oper_21_a05_bs_enus 1.00 1.00 1.00
  Operations Management: Operations Scheduling oper_21_a06_bs_enus 1.00 1.00 1.00
  Operations Management: Management of Quality oper_21_a07_bs_enus 1.00 1.00 1.00
  Operations Management: Facilities Planning and Management oper_21_a08_bs_enus 1.00 1.00 1.00
  Managing Customer-Driven Process Improvement  
  Customer-driven Process Improvement: Basic Framework oper_22_a01_bs_enus 1.00 1.00 1.00
  Customer-driven Process Improvement: Identifying Customer Needs oper_22_a02_bs_enus 1.00 1.00 1.00
  Customer-driven Process Improvement: From Customer Needs to Process Requirements oper_22_a03_bs_enus 1.00 1.00 1.00
  Customer-Driven Process Improvement: Mapping and Measuring Processes oper_22_a04_bs_enus 1.00 1.00 1.00
  Customer-driven Process Improvement: Analyzing Process Problems oper_22_a05_bs_enus 1.00 1.00 1.00
  Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions oper_22_a06_bs_enus 1.00 1.00 1.00
  Customer-driven Process Improvement: Implementing and Maintaining Improvements oper_22_a07_bs_enus 1.00 1.00 1.00
  Purchasing and Vendor Management Essentials  
  Fundamentals of Purchasing and Vendor Management oper_23_a01_bs_enus 1.00
  Purchasing: Finding Sources of Supply oper_23_a02_bs_enus 1.00
  Selecting Suppliers and Administering Contracts oper_23_a03_bs_enus 1.00
  Evaluating Supplier Performance and Managing Supplier Relationships oper_23_a04_bs_enus 1.00
  Six Sigma: Champion Training  
  Introduction to Six Sigma for Champions oper_03_a01_bs_enus 3.00 2.00 3.00
  Six Sigma Process Improvement oper_03_a02_bs_enus 3.00 2.50 3.00
  Six Sigma Projects and Project Teams oper_03_a03_bs_enus 2.50 2.50 2.50
  Managing and Deploying Six Sigma oper_03_a04_bs_enus 3.50 2.50
  Certified Manager of Quality/Organizational Excellence  
  Leadership oper_04_a01_bs_enus 2.50 1.50
  Team Dynamics oper_04_a02_bs_enus 2.00 2.00
  Developing and Deploying Strategic Plans oper_04_a03_bs_enus 2.50 2.00
  Managerial Skills and Abilities oper_04_a04_bs_enus 2.50 3.50
  Communication Skills and Project Management oper_04_a05_bs_enus 2.00 1.50
  Quality Systems, Models, and Theories oper_04_a06_bs_enus 2.00 2.00
  Problem-Solving and Process Management Tools oper_04_a07_bs_enus 2.50 3.50
  Measurement: Assessment and Metrics oper_04_a08_bs_enus 1.50 2.00
  Customer-Focused Management oper_04_a09_bs_enus 2.50 2.50
  Supply Chain Management oper_04_a10_bs_enus 1.50 1.50
  Training and Development oper_04_a11_bs_enus 2.00 2.00
  Six Sigma Green Belt: Six Sigma and the Organization  
  Six Sigma and Lean in the Organization oper_05_a01_bs_enus 2.50 2.50
  Design for Six Sigma in the Organization oper_05_a02_bs_enus 2.00 2.00
  Six Sigma Green Belt: Define  
  Processes and Customer Analysis in Six Sigma Projects oper_06_a01_bs_enus 2.50 3.00
  Basics of Six Sigma Projects and Teams oper_06_a02_bs_enus 2.50 3.50
  Tools for Planning and Managing Six Sigma Project Opportunities oper_06_a03_bs_enus 2.50 2.50
  Using Six Sigma Analysis Tools and Metrics for Project Decisions oper_06_a04_bs_enus 1.50 2.00
  Six Sigma Green Belt: Measure  
  Modeling and Analyzing Processes in Six Sigma oper_07_a01_bs_enus 2.00 2.50
  Statistics and Probability in Six Sigma oper_07_a02_bs_enus 2.00 2.00
  Data Classification and Collection in Six Sigma oper_07_a03_bs_enus 1.50 2.00
  Summarizing and Presenting Data in Six Sigma oper_07_a04_bs_enus 1.50 2.00
  Probability Distributions and Measurement Systems Analysis in Six Sigma oper_07_a05_bs_enus 2.00 2.50
  Measuring Process Capability and Performance in Six Sigma oper_07_a06_bs_enus 2.00 1.50
  Six Sigma Green Belt: Analyze  
  Exploratory Data Analysis in Six Sigma oper_08_a01_bs_enus 1.50 1.00
  Introduction to Hypothesis Testing and Testing for Means in Six Sigma oper_08_a02_bs_enus 2.00 1.50
  Hypothesis Tests for Variances, Proportions, ANOVA, and Chi-Square in Six Sigma oper_08_a03_bs_enus 1.50 2.50
  Six Sigma Green Belt: Improve and Control  
  Design of Experiments and Validation of Solutions in Six Sigma oper_09_a01_bs_enus 1.50 1.50
  Statistical Process Control and Control Plans in Six Sigma oper_09_a02_bs_enus 1.50 2.00
  Using Basic Control Charts in Six Sigma oper_09_a03_bs_enus 2.50 3.00
  The Foundations of Six Sigma  
  Introduction to Six Sigma oper_10_a01_bs_enus 2.00 2.00 2.00
  Are you listening to your customers (Role of VOC in Six Sigma) _pc_bi_ssbi001 0.10
  Quick Wins in Six Sigma Implementation _pc_bi_ssbi002 0.10
  Six Sigma Versus TQM _pc_bi_ssbi003 0.10
  Lean Inbound Transportation _pc_bi_ssbi004 0.10
  Promoting Six Sigma in the Workplace _pc_bi_ssbi005 0.10
  A Critical-to-quality Tree â?? Whatâ??s That? _pc_bi_ssbi006 0.10
  Basic Measurement Concepts in Six Sigma _pc_bi_ssbi007 0.10
  Does your Business Really Need Six Sigma? _pc_ch_ssch001 0.20
  Identifying Candidates for Key Six Sigma Roles _pc_ch_ssch002 0.20
  Kaizen Events _pc_bi_ssbi008 0.10
  Mentoring Asset  
  Mentoring Six Sigma Green Belt (SSGB) mntssgb
  Test Preps  
  TestPrep Six Sigma Green Belt (SSGB) oper_ssgb_a01_tp_enus 4.00
BUSINESS STRATEGY and OPERATIONS  
  Strategic Planning Curriculum  
  Leading and Implementing Sustainable Green Business Strategies  
  Introduction to Green Business and Sustainability stgy_04_a01_bs_enus 2.00 3.50 2.00
  Green Business: Planning Sustainability Strategies stgy_04_a02_bs_enus 2.00 3.00 2.00
  Green Business: Implementing Sustainability Strategies stgy_04_a03_bs_enus 2.00 2.50 2.00
  The Fundamentals of Globalization  
  The Fundamentals of Globalization: The Global Context stgy_05_a01_bs_enus 1.00 1.00
  Fundamentals of Globalization: Analyzing the Global Environment stgy_05_a02_bs_enus 1.00 1.00
  The Fundamentals of Globalization: Strategies for Globalization stgy_05_a03_bs_enus 1.00 1.00
  Fundamentals of Globalization: Managing in a Global Environment stgy_05_a04_bs_enus 1.00 1.00
  Managing Expatriatesâ?? Career Development _pc_bi_mgbi011 0.10
  The Etiquette of Cross-cultural Gift Giving _pc_bi_spbi015 0.10
  Globalization _pc_ch_lach019 0.20
  IT Strategy Essentials  
  IT Strategy Essentials: Business and IT Strategy Alignment stgy_06_a01_bs_enus 1.00
  IT Strategy Essentials: Creating an IT Strategy Plan stgy_06_a02_bs_enus 1.00
  IT Strategy Essentials: Implementing an IT Strategy stgy_06_a03_bs_enus 1.00
  Business Law Essentials  
  Business Law Basic Concepts stgy_07_a01_bs_enus 1.00
  Business Law and Ethics stgy_07_a02_bs_enus 1.00
  Business Law and the Manager's Responsibilities stgy_07_a03_bs_enus 1.00
  Developing Strategic Thinking Acumen  
  Developing the Capacity to Think Strategically stgy_08_a01_bs_enus 1.00
  Developing the Strategic Thinking Skill of Seeing the Big Picture stgy_08_a02_bs_enus 1.00
  Using Strategic Thinking Skills stgy_08_a03_bs_enus 1.00
  Effective Critical Analysis of Business Reports _pc_bi_pfbi004 0.10
  External Consultants Can Help _pc_ch_mgch004 0.20
  Returning to Core Competencies _pc_bi_lsbi014 0.10
  Competitive Awareness and Strategy _pc_ch_lach022 0.20
  Risk Management  
  Risk Management: Identifying Risk stgy_09_a01_bs_enus 1.00
  Risk Management: Assessing Risk stgy_09_a02_bs_enus 1.00
  Risk Management: Dealing with Risk stgy_09_a03_bs_enus 1.00
  Business Planning Essentials  
  Business Planning Essentials: Preparing a Business Plan stgy_10_a01_bs_enus 1.00
  Business Planning Essentials: Performing Key Analyses stgy_10_a02_bs_enus 1.00
  Business Planning Essentials: Preparing for Implementation stgy_10_a03_bs_enus 1.00
BUSINESS STRATEGY and OPERATIONS  
  Marketing Curriculum  
  Marketing Essentials  
  Marketing Essentials: Introduction to Marketing mkt_01_a01_bs_enus 1.00 1.00
  Marketing Essentials: Planning and People mkt_01_a02_bs_enus 1.00 1.00
  Marketing Essentials: Product and Price mkt_01_a03_bs_enus 1.00 1.00
  Marketing Essentials: Place mkt_01_a04_bs_enus 1.00 1.00
  Marketing Essentials: Promotion mkt_01_a05_bs_enus 1.00 1.00
  Marketing Essentials: Marketing and Ethics mkt_01_a06_bs_enus 1.00 1.00
  Using Online Strategies to Accelerate Sales Performance _pc_ch_spch001 0.20
  Designing Products to Fit the Channel _pc_bi_spbi005 0.10
  Advertising Costs, PR Pays _pc_bi_spbi008 0.10
  Using Blogs to Attract Customers _pc_bi_spbi010 0.10
  Using Web Analytics to Increase Sales _pc_bi_spbi012 0.10
  Trade Show Marketing â?? Planning Ahead _pc_bi_spbi013 0.10
  Competitive Marketing Strategies  
  Competitive Marketing Strategies: Conducting an Internal Analysis mkt_02_a01_bs_enus 1.00
  Competitive Marketing Strategies: Analyzing Competitors mkt_02_a02_bs_enus 1.00
  Competitive Marketing Strategies: Selecting and Implementing Strategies mkt_02_a03_bs_enus 1.00
  Increasing Competitiveness through Collaboration _pc_ch_lsch006 0.20
  Strategic Brand Management  
  Building Lasting Customer-brand Relationships mkt_03_a01_bs_enus 1.00
  Developing a Brand Internally mkt_03_a02_bs_enus 1.00
  Global Brand Management mkt_03_a03_bs_enus 1.00
  Brand Management for Social Media and Wireless Technologies mkt_03_a04_bs_enus 1.00
FINANCE, HUMAN RESOURCES and ADMINISTRATION  
  Finance and Accounting Curriculum  
  Finance and Accounting Essentials for Non-financial Professionals  
  Principles of Accounting and Finance for Non-financial Professionals fin_02_a01_bs_enus 1.00 1.00
  Cash Flow Management Essentials for Non-financial Professionals fin_02_a02_bs_enus 1.00 1.00
  The Time Value of Money and Investment Decisions for Non-financial Professionals fin_02_a03_bs_enus 1.00 1.00
  The Essentials of Budgeting for Nonâ??financial Professionals fin_02_a04_bs_enus 1.00 1.00
  Financial Statements for Non-financial Professionals fin_02_a05_bs_enus 1.00 1.00
  Analyzing Financial Statements for Non-financial Professionals fin_02_a06_bs_enus 1.00 1.00
  Increasing Cash Flow in Times of Need _pc_bi_fabi003 0.10
  Attracting New Investors â?? Keeping Presentations Focused _pc_bi_fabi004 0.10
  What is your Gross Profit Margin Ratio really saying? _pc_bi_fabi006 0.10
  Finance Fundamentals _pc_bi_fabi007 0.10
  Recession: How it Affects Business _pc_bi_fabi008 0.10
  Assessing Nonrecurring Items in Income Statements _pc_bi_fabi009 0.10
  The Time Value of Money: Possible Pitfalls _pc_bi_fabi011 0.10
  Depreciation Methods _pc_ch_fach002 0.20
  Using Financial Analysis for Credit Decisions _pc_ch_lach012 0.20
  Accounting Fundamentals  
  Basic Accounting Principles and Framework fin_03_a01_bs_enus 1.00
  The Accounting Equation and Financial Statements fin_03_a02_bs_enus 1.00
  The Accounting Cycle and Accrual Accounting fin_03_a03_bs_enus 1.00
  Accounting Transactions and Books of Account fin_03_a04_bs_enus 1.00
  Trial Balance & Adjusting Entries fin_03_a05_bs_enus 1.00
  The Income Statement fin_03_a06_bs_enus 1.00
  The Balance Sheet fin_03_a07_bs_enus 1.00
  The Cash Flow Statement fin_03_a08_bs_enus 1.00
  Accounting for Companies' Stock Transactions and Dividends fin_03_a09_bs_enus 1.00
  Outsourcing Financial Activities _pc_bi_fabi001 0.10
  Accounting for Sales Returns _pc_bi_fabi005 0.10
  Deconstructing the Balance Sheet _pc_bi_fabi010 0.10
  IFRS Primer  
  IFRS: Introduction and Conceptual Framework fin_04_a01_bs_enus 1.00
  IFRS: Standards for Financial Statements and Their Items fin_04_a02_bs_enus 1.00
  IFRS: Key Standards for Financial and Accounting Activities fin_04_a03_bs_enus 1.00
  IFRS: Transitioning to IFRS fin_04_a04_bs_enus 1.00
  Budgeting Essentials  
  Organizational Budgeting Activities and the Master Budget fin_05_a01_bs_enus 1.00
  Planning and Preparing an Operating Budget fin_05_a02_bs_enus 1.00
  Preparing Operating Budgets and the Cash Budget fin_05_a03_bs_enus 1.00
  Using Budgets for Management and Control fin_05_a04_bs_enus 1.00
  Auditing Essentials  
  Introduction to Auditing fin_06_a01_bs_enus 1.00
  Auditing for Internal Control and Risk Assessment fin_06_a02_bs_enus 1.00
  Auditing the Revenue Cycle fin_06_a03_bs_enus 1.00
  Auditing for Cash and Inventories fin_06_a04_bs_enus 1.00
  Using Audits to Help Prevent Business Fraud _pc_bi_fabi002 0.10
  Establishing the Role of the Audit Department _pc_ch_fach001 0.20
  Capital Budgeting Essentials  
  Capital Budgeting: The Capital Budgeting Process fin_07_a01_bs_enus 1.00
  Capital Budgeting: Net Present Value and Internal Rate of Return fin_07_a02_bs_enus 1.00
  Capital Budgeting: Discounted Payback Period and Profitability Index fin_07_a03_bs_enus 1.00
  Capital Budgeting: Capital Allocation fin_07_a04_bs_enus 1.00
FINANCE, HUMAN RESOURCES and ADMINISTRATION  
  Administrative Support Curriculum  
  Essential Skills for Administrative Support Professionals  
  Administrative Professionals: Representing Your Boss ad_01_a01_bs_enus 1.00
  Administrative Professionals: Common Administrative Support Tasks ad_01_a02_bs_enus 1.00
  Administrative Professionals: Maximizing Your Relationship with Your Boss ad_01_a03_bs_enus 1.00
  Administrative Professionals: Interacting with Others ad_01_a04_bs_enus 1.00
  Administrative Professionals: Putting Your Best Foot Forward ad_01_a05_bs_enus 1.00
  Essential Skills for Administrative Support Professionals Simulation AD001A 0.50
FINANCE, HUMAN RESOURCES and ADMINISTRATION  
  Human Resources Curriculum  
  Recruiting and Retention Strategies  
  Recruiting Talent hr_05_a01_bs_enus 2.00 2.00
  Retaining Your Talent Pool hr_05_a02_bs_enus 2.00 2.00
  Creating a High-Retention Organizational Culture Simulation HR005A 0.50
  Fringe Benefits: Maintaining a Competitive Hiring Advantage _pc_bi_hrbi004 0.10
  Aligning Recruitment to Job Requirements _pc_bi_hrbi001 0.10
  Employer Branding _pc_bi_hrbi007 0.10
  Devising an Effective Corporate Wellness Program _pc_bi_hrbi009 0.10
  Preventing High Turnover Rates: How to Keep the Best _pc_bi_mgbi008 0.10
  Disciplines of Organizational Learning: Personal Mastery _pc_bi_pfbi011 0.10
  Understanding Employment Attrition in High Performing Teams _pc_ch_hrch001 0.20
  Surviving the Talent Crunch _pc_ch_lsch007 0.20
  Essentials of Interviewing and Hiring  
  Essentials of Interviewing and Hiring: Screening Applicants for Interviewing hr_06_a01_bs_enus 1.00 1.00
  Essentials of Interviewing and Hiring: Preparing to Interview hr_06_a02_bs_enus 1.00 1.00
  Essentials of Interviewing and Hiring: Conducting an Effective Interview hr_06_a03_bs_enus 1.00 1.00
  Essentials of Interviewing and Hiring: Behavioral Interview Techniques hr_06_a04_bs_enus 1.00 1.00
  Essentials of Interviewing and Hiring: Selecting the Right Candidate hr_06_a05_bs_enus 1.00 1.00
  Guarding against Interviewing Biases _pc_bi_hrbi003 0.10
  Screening Applicants for Emotional Intelligence _pc_bi_hrbi012 0.10
  Interview Questioning Techniques _pc_bi_hrbi014 0.10
  Creating a Compelling New Job Description _pc_bi_hrbi015 0.10
  Hiring Strategic Thinkers _pc_ch_lach011 0.20
  Hiring and Interviewing _pc_ch_lach028 0.50
  The role of HR as a Business Partner  
  HR as Business Partner: From Cost Center to Strategic Partner hr_07_a01_bs_enus 1.00
  HR as Business Partner: Linking HR Functions with Organizational Goals hr_07_a02_bs_enus 1.00
  HR as Business Partner: Managing Talent for Organizational Success hr_07_a03_bs_enus 1.00
  HR as Business Partner: Using Metrics and Designing Strategic Initiatives hr_07_a04_bs_enus 1.00
  Organizational Behavior  
  Fundamentals of Organizational Behavior for the Individual hr_08_a01_bs_enus 1.00 1.00 1.00
  Fundamentals of Organizations â?? Groups hr_08_a02_bs_enus 1.00 1.00 1.00
  Understanding Organizational Power and Politics hr_08_a03_bs_enus 1.00 1.00 1.00
  Organizational Structure and Employee Behavior hr_08_a04_bs_enus 1.00 1.00 1.00
  Organizational Behavior: Dynamics of a Positive Organizational Culture hr_08_a05_bs_enus 1.00 1.00 1.00
MANAGEMENT and LEADERSHIP  
  Management Curriculum  
  The Fundamentals of Business Crises Management  
  Preparing for Business Crises MGMT0171 2.00 2.00
  Responding to Business Crises MGMT0172 3.00 3.00
  Recovering from Business Crises MGMT0173 2.00 2.00
  Business Crisis Management Simulation MGMT0170 0.50
  Is Your Company Prepared for a Crisis? _pc_bi_mgbi006 0.10
  Demonstrating Accountability in a Crisis Situation _pc_ch_lach007 0.20
  Perseverance and Flexibility in Times of Crisis _pc_ch_lach026 0.20
  Facilitating Successfully  
  The Facilitator Role mgmt_08_a01_bs_enus 4.00 3.00 4.00
  Facilitative Fundamentals: Tools and Techniques mgmt_08_a02_bs_enus 4.50 2.00 4.50
  Facilitating Meetings and Work Groups mgmt_08_a03_bs_enus 4.50 2.50 4.50
  Facilitating Difficult Situations mgmt_08_a04_bs_enus 5.00 2.00 5.00
  Facilitative Tools and Formats: Offering Options mgmt_08_a05_bs_enus 4.50 2.50 4.50
  Facilitative Leadership mgmt_08_a06_bs_enus 4.50 1.50 4.50
  Facilitating Successfully Simulation MGMT008A 0.50
  Managing Organizational Change  
  Managing Change: Understanding Change mgmt_13_a01_bs_enus 1.00 1.00 1.00
  Managing Change: Building Positive Support for Change mgmt_13_a02_bs_enus 1.00 1.00 1.00
  Managing Change: Dealing with Resistance to Change mgmt_13_a03_bs_enus 1.00 1.00 1.00
  Managing Change: Sustaining Organizational Change mgmt_13_a04_bs_enus 1.00 1.00 1.00
  Communicating Properly during Layoffs _pc_bi_hrbi005 0.10
  Involving Employees in Corporate Change _pc_bi_lsbi011 0.10
  Communicating Organizational Change _pc_bi_mgbi015 0.10
  Developing People _pc_ch_lach013 0.20
  Business Coaching Essentials  
  Business Coaching: Getting Ready to Coach mgmt_14_a01_bs_enus 1.00 1.00 1.00
  Business Coaching: Conducting Coaching Sessions mgmt_14_a02_bs_enus 1.00 1.00 1.00
  Business Coaching: Building the Coaching Relationship mgmt_14_a03_bs_enus 1.00 1.00 1.00
  Business Coaching: Using Different Coaching Styles mgmt_14_a04_bs_enus 1.00 1.00 1.00
  The Art of Effective Coaching _pc_bi_lsbi018 0.10
  Coaching _pc_ch_lach024 0.20
  Management Essentials  
  Management Essentials: Directing Others mgmt_15_a01_bs_enus 1.00 1.00 1.00
  Management Essentials: Delegating mgmt_15_a02_bs_enus 1.00 1.00 1.00
  Management Essentials: Developing Your Direct Reports mgmt_15_a03_bs_enus 1.00 1.00 1.00
  Management Essentials: Confronting Difficult Employee Behavior mgmt_15_a04_bs_enus 1.00 1.00 1.00
  Management Essentials: Managing a Diverse Team mgmt_15_a05_bs_enus 1.00 1.00 1.00
  Management Essentials: Treating Your Direct Reports Fairly mgmt_15_a06_bs_enus 1.00 1.00 1.00
  Management Essentials: Caring about Your Direct Reports mgmt_15_a07_bs_enus 1.00 1.00 1.00
  Acting Decisively _pc_ch_lach034 0.20
  Dismissing an Employee _pc_ch_lach038 0.20
  Managing Fairly _pc_bi_mgbi016 0.10
  First Time Manager Essentials  
  First Time Manager: Understanding a Manager's Role mgmt_16_a01_bs_enus 1.00
  First Time Manager: Challenges mgmt_16_a02_bs_enus 1.00
  First Time Manager: Meeting Expectations mgmt_16_a03_bs_enus 1.00
  New Manager Transitions _pc_ch_lach029 0.20
  Adopting the Appropriate Management Style _pc_ch_mgch005 0.20
  Performance Appraisal Essentials  
  Performance Appraisal Essentials: Planning for Appraisals mgmt_17_a01_bs_enus 1.00
  Performance Appraisal Essentials: Conducting Traditional Appraisals mgmt_17_a02_bs_enus 1.00
  Performance Appraisal Essentials: 360-degree Appraisals mgmt_17_a03_bs_enus 1.00
  Preparing for Your Performance Appraisal _pc_bi_pfbi017 0.10
  Selecting the Appropriate Performance-appraisal Method _pc_ch_hrch002 0.20
  Talent Management Essentials  
  Talent Management: Basics mgmt_18_a01_bs_enus 1.00 1.00
  Talent Management: Planning mgmt_18_a02_bs_enus 1.00 1.00
  Talent Management: Acquiring Talent mgmt_18_a03_bs_enus 1.00 1.00
  Talent Management: Developing and Engaging Talent mgmt_18_a04_bs_enus 1.00 1.00
  Talent Management: Retaining Talent mgmt_18_a05_bs_enus 1.00 1.00
  Attracting and Retaining Talent _pc_ch_lach021 0.20
  Essentials of Managing Technical Professionals  
  Transitioning from Technical Professional to Management mgmt_19_a01_bs_enus 1.00
  Strategies for Transitioning to Technical Management mgmt_19_a02_bs_enus 1.00
  Managing Technical Professionals mgmt_19_a03_bs_enus 1.00
  Workforce Generations  
  Managing Workforce Generations: Introduction to Cross-generational Employees mgmt_20_a01_bs_enus 1.00
  Managing Workforce Generations: Working with a Multigenerational Team mgmt_20_a02_bs_enus 1.00
  Managing Workforce Generations: Working with the 21st-century Generation Mix mgmt_20_a03_bs_enus 1.00
  Managing an Aging Workforce _pc_bi_mgbi005 0.10
  Developing the Next Generation _pc_bi_lsbi007 0.10
  Understanding the Motives of Millennials _pc_bi_mgbi014 0.10
  Managing Experts  
  Meeting the Needs of Your Experts mgmt_21_a01_bs_enus 1.00
  Overcoming Challenges When Managing Experts mgmt_21_a02_bs_enus 1.00
  Managing Top Performers is Always Easyâ?¦Right? _pc_bi_hrbi013 0.10
  Recognizing Natural Leaders _pc_ch_lsch001 0.20
  Advanced Management Skills Series  
  Developing a High-performance Organization mgmt_23_a01_bs_enus 1.00 1.00 1.00
  Cross-functional Strategic Management mgmt_23_a02_bs_enus 1.00 1.00 1.00
  Managing for Rapid Change and Uncertainty mgmt_23_a03_bs_enus 1.00 1.00 1.00
  Managing High Performers mgmt_23_a04_bs_enus 1.00 1.00 1.00
  Managing New Managers mgmt_23_a05_bs_enus 1.00 1.00 1.00
  Managing Experienced Managers mgmt_23_a06_bs_enus 1.00 1.00 1.00
  Developing Adaptable Managers _pc_bi_mgbi013 0.10
  Assessing Employees for Cultural Adaptability _pc_ch_pfch001 0.20
  Considering Key Features of a Policy and Procedure Manual _pc_ch_hrch003 0.20
  Employee Engagement _pc_ch_mgch006 0.20
  Communicating Bad News _pc_ch_lach033 0.20
  Managing Upwards Relationships _pc_ch_lach039 0.20
  Building and Managing Upward Relationships _pc_ch_pach008 0.20
  Strategies for Successful Employee On-boarding  
  Strategies for Successful Employee Onboarding: An Introduction mgmt_24_a01_bs_enus 1.00
  Strategies for Successful Employee Onboarding: Getting Started mgmt_24_a02_bs_enus 1.00
  Strategies for Successful Employee Onboarding: Assessing Program Success mgmt_24_a03_bs_enus 1.00
  Managing during Difficult Times  
  Communicating during Difficult Times mgmt_25_a01_bs_enus 1.00
  Managing Resources during Difficult Times mgmt_25_a02_bs_enus 1.00
  Managing Attitudes during Difficult Times mgmt_25_a03_bs_enus 1.00
  Dismissing an Employee  
  Preparing to Dismiss an Employee mgmt_26_a01_bs_enus 1.00
  Managing the Dismissal of an Employee mgmt_26_a02_bs_enus 1.00
  Delegation Essentials  
  Delegation Essentials: An Introduction to Delegating mgmt_27_a01_bs_enus 1.00 1.00
  Delegation Essentials: The Delegation Process mgmt_27_a02_bs_enus 1.00 1.00
  Delegation Essentials: Overcoming Delegation Problems mgmt_27_a03_bs_enus 1.00 1.00
  Delegating Appropriate Tasks _pc_bi_mgbi007 0.10
  Developing Employees through Delegation _pc_ch_lach017 0.20
  Business Execution  
  Business Execution: Understanding the Fundamentals mgmt_28_a01_bs_enus 1.00
  Business Execution: Crafting a Business Strategy that Executes mgmt_28_a02_bs_enus 1.00
  Business Execution: Linking Strategy to People and Operations mgmt_28_a03_bs_enus 1.00
  Business Execution: Monitoring and Evaluating Initiatives mgmt_28_a04_bs_enus 1.00
  Fostering a Business Execution Culture _pc_bi_lsbi008 0.10
  Pave your own path _pc_bi_lsbi009 0.10
  Performance Dashboard or Scorecard? _pc_bi_mgbi012 0.10
  Essential Mentoring Techniques  
  Essential Mentoring Techniques: Mentoring Fundamentals mgmt_29_a01_bs_enus 1.00
  Essential Mentoring Techniques: Designing and Initiating Mentoring Programs mgmt_29_a02_bs_enus 1.00
  Essential Mentoring Techniques: Building and Maintaining Mentoring Relationships mgmt_29_a03_bs_enus 1.00
  Essential Mentoring Techniques: Evaluating and Ending the Mentoring Program mgmt_29_a04_bs_enus 1.00
  Thinking Like a CFO  
  Thinking Like a CFO: Mind-set and Financial Priorities mgmt_30_a01_bs_enus 1.00
  Thinking Like a CFO: Making Financial Decisions mgmt_30_a02_bs_enus 1.00
  Thinking Like a CFO: Preparing and Presenting a Business Case mgmt_30_a03_bs_enus 1.00
  Thinking Like a CFO: Managing Risk mgmt_30_a04_bs_enus 1.00
  Essentials of Facilitating  
  Using Facilitation Skills as a Manager mgmt_31_a01_bs_enus 1.00
  Facilitating Collaborative Processes mgmt_31_a02_bs_enus 1.00
  Challenges of Facilitating mgmt_31_a03_bs_enus 1.00
  Effectively Managing Top Performers  
  Engaging Top Performers mgmt_33_a01_bs_enus 1.00
  Retaining Top Performers mgmt_33_a02_bs_enus 1.00
  Overcoming Challenges of Managing Top Performers mgmt_33_a03_bs_enus 1.00
  Managing Problem Performance  
  Recognizing and Diagnosing Problem Performance mgmt_34_a01_bs_enus 1.00 1.00
  First Steps for Turning Around a Performance Problem mgmt_34_a02_bs_enus 1.00 1.00
  Using Progressive Discipline to Correct Problem Performance mgmt_34_a03_bs_enus 1.00 1.00
  Preventing Problem Performance mgmt_34_a04_bs_enus 1.00 1.00
  Underperforming employee-now what? _pc_bi_hrbi010 0.10
  Managing Performance _pc_ch_lach002 0.20
  Difficult Conversations  
  Preparing for a Difficult Conversation mgmt_36_a01_bs_enus 1.00
  Having a Difficult Conversation mgmt_36_a02_bs_enus 1.00
  Handling Difficult Conversations Effectively mgmt_36_a03_bs_enus 1.00
  Performance Management  
  Planning for Performance mgmt_37_a01_bs_enus 1.00
  Monitoring and Improving Performance mgmt_37_a02_bs_enus 1.00
  Reviewing and Rewarding Performance mgmt_37_a03_bs_enus 1.00
MANAGEMENT and LEADERSHIP  
  Leadership Curriculum  
  Leadership Essentials  
  Leadership Essentials: Motivating Employees lead_05_a01_bs_enus 1.00 1.00 1.00
  Leadership Essentials: Communicating Vision lead_05_a02_bs_enus 1.00 1.00 1.00
  Leadership Essentials: Building Your Influence as a Leader lead_05_a03_bs_enus 1.00 1.00 1.00
  Leadership Essentials: Leading with Emotional Intelligence lead_05_a04_bs_enus 1.00 1.00 1.00
  Leadership Essentials: Leading Business Execution lead_05_a05_bs_enus 1.00 1.00 1.00
  Leadership Essentials: Leading Innovation lead_05_a06_bs_enus 1.00 1.00 1.00
  Leadership Essentials: Leading Change lead_05_a07_bs_enus 1.00 1.00 1.00
  Leadership Essentials: Creating Your Own Leadership Development Plan lead_05_a08_bs_enus 1.00 1.00 1.00
  Motivating Employees and Leading Change Simulation LEAD005A 0.50
  Leading Teams through Change _pc_bi_lsbi003 0.10
  Leading Outside the Organization _pc_bi_lsbi005 0.10
  Knowing When to Take Leadership Risks _pc_bi_lsbi006 0.10
  Wanted - Innovation Leaders _pc_bi_lsbi013 0.10
  Developing a Business Execution Culture _pc_ch_lach001 0.20
  Leading Change _pc_ch_lach004 0.20
  Leader as Motivator _pc_ch_lach008 0.20
  Leading Innovation _pc_ch_lach010 0.20
  Leading Organizational Vision _pc_ch_lach040 0.20
  Motivating Human Behavior _pc_ch_lsch002 0.20
  Communicating a Shared Vision _pc_bi_lsbi001 0.10
  Emotional Intelligence _pc_ch_lach014 0.20
  Employee Engagement  
  The Benefits and Challenges of Engaging Employees lead_06_a01_bs_enus 1.00 1.00
  Maintaining an Engaging Organization lead_06_a02_bs_enus 1.00 1.00
  Creating a positive work environment  
  Creating and Maintaining a Positive Work Environment lead_07_a01_bs_enus 1.00 1.00
  Developing a Culture of Learning  
  Fundamentals of Organizational Learning lead_08_a01_bs_enus 1.00
  Establishing the Conditions for a Learning Culture lead_08_a02_bs_enus 1.00
  Developing Learning Practices lead_08_a03_bs_enus 1.00
  Evaluating and Sustaining Organizational Learning lead_08_a04_bs_enus 0.00
  Effective Succession Planning  
  Initiating Succession Planning lead_09_a01_bs_enus 1.00
  Effective Succession Planning: Determining a Talent Pool for Key Positions lead_09_a02_bs_enus 1.00
  Implementing and Assessing a Succession Planning Program lead_09_a03_bs_enus 1.00
  Succession Planning _pc_bi_lsbi002 0.10
  Evaluating Succession Planning and Management Programs _pc_ch_lsch004 0.20
  Making Cross-Functional Teams Work  
  Cross-functional Team Fundamentals lead_10_a01_bs_enus 1.00 1.00 1.00
  Key Strategies for Managing Cross-functional Teams lead_10_a02_bs_enus 1.00 1.00 1.00
  Managing Internal Dynamics in a Cross-functional Team lead_10_a03_bs_enus 1.00 1.00 1.00
  Using Conflicts to an Organization's Advantage _pc_bi_mgbi002 0.10
  Mediating Project Team Conflict _pc_bi_pfbi006 0.10
  Facilitating Work-related Conflict Discussions _pc_bi_pfbi015 0.10
  Setting and Managing Organizational Priorities  
  Setting and Managing Priorities within the Organization: Mission and Goals lead_11_a01_bs_enus 1.00
  Setting and Managing Priorities within the Organization: Deciphering Priorities lead_11_a02_bs_enus 1.00
  Setting and Managing Priorities within the Organization: Motivation lead_11_a03_bs_enus 1.00
  Setting and Managing Priorities within the Organization: Communication lead_11_a04_bs_enus 1.00
  The Voice of Leadership  
  The Voice of Leadership: Inspirational Leadership lead_13_a01_bs_enus 1.00 1.00 1.00
  The Voice of Leadership: Self-assessment and Motivation lead_13_a02_bs_enus 1.00 1.00 1.00
  The Voice of Leadership: Effective Leadership Communication Strategies lead_13_a03_bs_enus 1.00 1.00 1.00
  The Voice of Leadership: The Power of Leadership Messaging lead_13_a04_bs_enus 1.00 1.00 1.00
PROFESSIONAL EFFECTIVENESS  
  Communication Curriculum  
  How to Write an Effective Internal Business Case  
  Preparing a Business Case comm_01_a01_bs_enus 2.50 3.50 2.50
  Writing a Business Case comm_01_a02_bs_enus 2.50 3.00 2.50
  Presenting Your Case comm_01_a03_bs_enus 2.50 2.50 2.50
  E-mail Essentials for Business  
  Using E-mail and Instant Messaging Effectively comm_17_a01_bs_enus 1.00 1.00
  Addressing and Redistributing E-mail comm_17_a02_bs_enus 1.00 1.00
  Managing Your E-mail comm_17_a03_bs_enus 1.00 1.00
  Telephone Essentials for Business  
  Essential Skills for Professional Telephone Calls comm_18_a01_bs_enus 1.00
  Business Writing Basics  
  Business Writing: Know Your Readers and Your Purpose comm_19_a01_bs_enus 1.00 1.00
  Business Writing: How to Write Clearly and Concisely comm_19_a02_bs_enus 1.00 1.00
  Business Writing: Editing and Proofreading comm_19_a03_bs_enus 1.00 1.00
  Business Grammar Basics  
  Business Grammar: Parts of Speech comm_20_a01_bs_enus 1.00 1.00
  Business Grammar: Working with Words comm_20_a02_bs_enus 1.00 1.00
  Business Grammar: The Mechanics of Writing comm_20_a03_bs_enus 1.00 1.00
  Business Grammar: Punctuation comm_20_a04_bs_enus 1.00 1.00
  Business Grammar: Sentence Construction comm_20_a05_bs_enus 1.00 1.00
  Business Grammar: Common Usage Errors comm_20_a06_bs_enus 1.00 1.00
  Interpersonal Communication  
  Interpersonal Communication: Communicating with Confidence comm_21_a01_bs_enus 1.00 1.00 1.00
  Interpersonal Communication: Targeting Your Message comm_21_a02_bs_enus 1.00 1.00 1.00
  Interpersonal Communication: Listening Essentials comm_21_a03_bs_enus 1.00 1.00 1.00
  Interpersonal Communication: Communicating Assertively comm_21_a04_bs_enus 1.00 1.00 1.00
  Interpersonal Communication: Being Approachable comm_21_a05_bs_enus 1.00 1.00 1.00
  Interpersonal Communication COMM021A 0.50
  Workplace Conflict  
  Workplace Conflict: Recognizing and Responding to Conflict comm_22_a01_bs_enus 1.00 1.00 1.00
  Workplace Conflict: Strategies for Resolving Conflicts comm_22_a02_bs_enus 1.00 1.00 1.00
  Confrontation: What's the Best Approach _pc_bi_mgbi009 0.10
  Personal Conflict Styles _pc_bi_pabi002 0.10
  Coping with Accusations in the Workplace _pc_ch_lsch003 0.20
  Managing Conflict _pc_ch_lach009 0.20
  Manager to Manager Conflict _pc_ch_mgch003 0.20
  Managing Conflict _pc_ch_pach004 0.20
  Fundamentals of Working with Difficult People  
  Working with Difficult People: Identifying Difficult People comm_23_a01_bs_enus 1.00 1.00 1.00
  Working with Difficult People: How to Work with Aggressive People comm_23_a02_bs_enus 1.00 1.00 1.00
  Working with Difficult People: How to Work with Negative People comm_23_a03_bs_enus 1.00 1.00 1.00
  Working with Difficult People: How to Work with Procrastinators comm_23_a04_bs_enus 1.00 1.00 1.00
  Working with Difficult People: How to Work with Manipulative People comm_23_a05_bs_enus 1.00 1.00 1.00
  Working with Difficult People: How to Work with Self-serving People comm_23_a06_bs_enus 1.00 1.00 1.00
  Working with Difficult People: Dealing with Micromanagers comm_23_a07_bs_enus 1.00 1.00 1.00
  Blame Backfires â?? Conquer Negative Thinking _pc_bi_pfbi003 0.10
  Reacting to Co-workers Who Try Taking Advantage _pc_ch_pfch003 0.20
  Negotiation Essentials  
  Negotiation Essentials: What Is Negotiation? comm_24_a01_bs_enus 1.00 1.00 1.00
  Negotiation Essentials: Planning for Negotiation comm_24_a02_bs_enus 1.00 1.00 1.00
  Negotiation Essentials: Communicating comm_24_a03_bs_enus 1.00 1.00 1.00
  Negotiation Essentials: Persuading comm_24_a04_bs_enus 1.00 1.00 1.00
  Negotiation Essentials: Avoiding Pitfalls in Negotiations comm_24_a05_bs_enus 1.00 1.00 1.00
  Negotiation Essentials COMM024A 0.50
  Effective Body Language in Negotiations _pc_bi_pfbi013 0.10
  Negotiating _pc_ch_lach032 0.20
  Negotiation: Does Location Matter? _pc_ch_pfch002 0.20
  Emotional Intelligence Essentials  
  What is Emotional Intelligence? comm_25_a01_bs_enus 1.00 1.00
  Improving Your Emotional Intelligence Skills: Self-awareness and Self-management comm_25_a02_bs_enus 1.00 1.00
  Using Emotional Intelligence on the Job comm_25_a03_bs_enus 1.00 1.00
  Emotional Intellegence at Work COMM025A 0.50
  How High Is Your EQ? _pc_bi_pfbi009 0.10
  Fundamentals of Cross Cultural Communication  
  Culture and Its Effect on Communication comm_26_a01_bs_enus 1.00 1.00 1.00
  Communicating Across Cultures comm_26_a02_bs_enus 1.00 1.00 1.00
  Improving Communication in Cross-cultural Relationships comm_26_a03_bs_enus 1.00 1.00 1.00
  Communicating with a Cross-cultural Audience _pc_bi_pfbi020 0.10
  Dispute Resolution in International Contracts _pc_ch_lsch005 0.20
  Getting Results without Direct Authority  
  Getting Results without Authority: Building Relationships and Credibility comm_27_a01_bs_enus 1.00 1.00 1.00
  Getting Results without Authority: Persuasive Communication comm_27_a02_bs_enus 1.00 1.00 1.00
  Getting Results without Direct Authority: Reciprocity comm_27_a03_bs_enus 1.00 1.00 1.00
  Getting Results without Direct Authority: Influencing Your Boss comm_27_a04_bs_enus 1.00 1.00 1.00
  Influencing Key Decision Makers _pc_bi_lsbi015 0.10
  Influencing and Persuading _pc_ch_lach016 0.20
  Listening Essentials  
  Listening Essentials: The Basics of Listening comm_28_a01_bs_enus 1.00 1.00 1.00
  Listening Essentials: Improving Your Listening Skills comm_28_a02_bs_enus 1.00 1.00 1.00
  Effective Listening _pc_ch_lach030 0.20
  Listening with Skill _pc_ch_pach002 0.20
  Constructive Feedback and Criticism  
  Giving Feedback comm_29_a01_bs_enus 1.00 1.00 1.00
  Giving Constructive Criticism comm_29_a02_bs_enus 1.00 1.00 1.00
  Receiving Feedback and Criticism comm_29_a03_bs_enus 1.00 1.00 1.00
  Criticism in Context _pc_bi_pfbi016 0.10
  Giving Appropriate Feedback _pc_ch_lach006 0.20
  Giving Feedback to Coworkers _pc_ch_pach006 0.20
  Anger Management Essentials  
  Anger Management Essentials: Understanding Anger comm_30_a01_bs_enus 1.00
  Anger Management Essentials: Managing and Controlling Anger comm_30_a02_bs_enus 1.00
  Communicating Effectively with the 'C' Level  
  Preparing to Communicate Effectively at the 'C' Level comm_31_a01_bs_enus 1.00 1.00
  Techniques for Communicating Effectively with Senior Executives comm_31_a02_bs_enus 1.00 1.00
  Running Effective Business Meetings  
  Preparing for Effective Business Meetings comm_32_a01_bs_enus 1.00
  Managing Effective Business Meetings comm_32_a02_bs_enus 1.00 1.00
  Dealing with Common Meeting Problems comm_32_a03_bs_enus 1.00
  When Too Many Meetings Are Just Too Much _pc_bi_pfbi008 0.10
  Making Meetings Work _pc_bi_pfbi018 0.10
  Managing Meetings for Productivity and Effectiveness _pc_ch_lach031 0.20
  Basic Presentation Skills  
  Basic Presentation Skills: Planning a Presentation comm_33_a01_bs_enus 1.00 1.00 1.00
  Basic Presentation Skills: Creating a Presentation comm_33_a02_bs_enus 1.00 1.00 1.00
  Basic Presentation Skills: Delivering a Presentation comm_33_a03_bs_enus 1.00 1.00 1.00
  Communicate with Diplomacy and Tact  
  The Impact of Situation and Style When Communicating with Diplomacy and Tact comm_34_a01_bs_enus 1.00 1.00 1.00
  Strategies for Communicating with Tact and Diplomacy comm_34_a02_bs_enus 1.00 1.00 1.00
  Delivering a Difficult Message with Diplomacy and Tact comm_34_a03_bs_enus 1.00 1.00 1.00
  Professional Networking Essentials  
  Professional Networking Essentials: Finding Opportunities To Make Connections comm_38_a01_bs_enus 1.00
  Professional Networking Essentials: Developing Confidence comm_38_a02_bs_enus 1.00
  Writing Skills for Technical Professionals  
  Writing for Technical Professionals: Preparation and Planning ib_wstp_a01_it_enus 1.00
  Writing for Technical Professionals: Effective Writing Techniques ib_wstp_a02_it_enus 2.00
PROFESSIONAL EFFECTIVENESS  
  Foundation Skills Curriculum  
  Basic Business Math  
  Basic Business Math: Using Whole Numbers and Decimals fnd_01_a01_bs_enus 1.00
  Basic Business Math: Percentages and Ratios fnd_01_a02_bs_enus 1.00
  Basic Business Math: Averages and Equations fnd_01_a03_bs_enus 1.00
  Basic Business Math: Charts and Graphs fnd_01_a04_bs_enus 1.00
PROFESSIONAL EFFECTIVENESS  
  Personal Development Curriculum  
  Optimizing Your Work/Life Balance  
  Optimizing Your Work/Life Balance: Analyzing Your Life Balance pd_06_a01_bs_enus 1.00
  Optimizing Your Work/Life Balance: Maintaining Your Life Balance pd_06_a02_bs_enus 1.00
  Optimizing Your Work/Life Balance: Taking Control of Your Stress pd_06_a03_bs_enus 1.00
  Balancing Your Responsibilities Simulation PD006A 0.50
  Employee Exhaustion: Managing a Well-Balanced Workload _pc_bi_mgbi010 0.10
  Managing Workplace Stress _pc_bi_hrbi006 0.10
  Work/Life Balance _pc_ch_lach036 0.20
  Diversity on the Job  
  Diversity on the Job: The Importance of Diversity and the Changing Workplace pd_07_a01_bs_enus 1.00 1.00
  Diversity on the Job: Diversity and You pd_07_a02_bs_enus 1.00 1.00
  Diversity on the Job PD007A 0.50
  Understanding Workplace Diversity _pc_bi_hrbi002 0.10
  Instituting a Dress Code _pc_bi_hrbi011 0.10
  Diversity Benefits _pc_bi_lsbi012 0.10
  Diversity _pc_ch_lach015 0.20
  Telecommuting and the Remote Employee  
  Telecommuting Basics: Maximizing Productivity as a Remote Employee pd_08_a01_bs_enus 1.00 1.00
  Telecommuting Basics: Communication Strategies for the Remote Employee pd_08_a02_bs_enus 1.00 1.00
  Generating Creative & Innovative Ideas  
  Generating Creative and Innovative Ideas: Enhancing Your Creativity pd_09_a01_bs_enus 1.00 1.00 1.00
  Generating Creative and Innovative Ideas: Maximizing Team Creativity pd_09_a02_bs_enus 1.00 1.00 1.00
  Generating Creative and Innovative Ideas: Verifying and Building on Ideas pd_09_a03_bs_enus 1.00 1.00 1.00
  Executing Innovation _pc_bi_lsbi016 0.10
  Managing Your Career  
  Managing Your Career: Creating a Plan pd_10_a01_bs_enus 1.00 1.00
  Managing Your Career: Getting on the Right Track pd_10_a02_bs_enus 1.00 1.00
  Managing Your Career: Professional Networking Essentials pd_10_a03_bs_enus 1.00 1.00
  Managing Your Career: You and Your Boss pd_10_a04_bs_enus 1.00 1.00
  Managing Your Career: Leveraging the Performance Appraisal pd_10_a05_bs_enus 1.00 1.00
  Conquering Career Stagnation _pc_bi_pfbi019 0.10
  Career Development _pc_ch_lach037 0.20
  Managing Your Relationship with Your Boss Simulation PD010A 0.50
  Effective Time Management  
  Time Management: Analyzing Your Use of Time pd_11_a01_bs_enus 1.00 1.00 1.00
  Time Management: Planning and Prioritizing Your Time pd_11_a02_bs_enus 1.00 1.00 1.00
  Time Management: Avoiding Time Stealers pd_11_a03_bs_enus 1.00 1.00 1.00
  Coping with Information Overload _pc_bi_pfbi002 0.10
  Prioritizing Personal and Professional Responsibilities _pc_bi_mgbi003 0.10
  Planning for Interruptions Helps With Procrastination _pc_bi_pfbi014 0.10
  Setting and Managing Priorities _pc_ch_lach018 0.20
  Coping with Conflicting Priorities _pc_ch_pach005 0.20
  Setting Goals _pc_ch_pach007 0.20
  Problem Solving and Decision-Making Strategies  
  Problem Solving: The Fundamentals pd_12_a01_bs_enus 1.00 1.00 1.00
  Problem Solving: Determining and Building Your Strengths pd_12_a02_bs_enus 1.00 1.00
  Problem Solving: Digging Deeper pd_12_a03_bs_enus 1.00 1.00 1.00
  Decision Making: The Fundamentals pd_12_a04_bs_enus 1.00 1.00 1.00
  Decision Making: Tools and Techniques pd_12_a05_bs_enus 1.00 1.00 1.00
  Decision Making: Making Tough Decisions pd_12_a06_bs_enus 1.00 1.00 1.00
  Uncovering the Root Problem _pc_ch_lach003 0.20
  Playing the Devil's Advocate in Decision Making _pc_bi_pfbi005 0.10
  Turning Problems Around with Reverse Brainstorming _pc_bi_lsbi017 0.10
  Solving Problems: Process, Tools, and Techniques _pc_ch_pach003 0.20
  Dealing with Organizational Change  
  Understanding Organizational Change pd_13_a01_bs_enus 1.00 1.00
  Preparing for Organizational Change pd_13_a02_bs_enus 1.00 1.00
  Embracing Organizational Change pd_13_a03_bs_enus 1.00 1.00
  Managing the Stress of Organizational Change _pc_bi_mgbi004 0.10
  The Importance of Flexibility in the Workplace _pc_bi_pfbi007 0.10
  Critical Thinking Essentials  
  Critical Thinking Essentials: What Is Critical Thinking? pd_14_a01_bs_enus 1.00 1.00
  Critical Thinking Essentials: Applying Critical Thinking Skills pd_14_a02_bs_enus 1.00 1.00
  Critical Thinking _pc_ch_lach025 0.20
  Building and Maintaining Trust  
  Building Trust pd_15_a01_bs_enus 1.00 1.00
  Rebuilding Trust pd_15_a02_bs_enus 1.00 1.00
  Personal Productivity Improvement  
  Personal Productivity Improvement: Managing Your Workspace pd_16_a01_bs_enus 1.00
  Personal Productivity: Self-organization and Overcoming Procrastination pd_16_a02_bs_enus 1.00
  Personal Productivity Improvement: Managing Tasks and Maximizing Productivity pd_16_a03_bs_enus 1.00
  Peer Relationships  
  The Value of Peer Relationships pd_17_a01_bs_enus 1.00
  Developing Strategic Peer Relationships in Your Organization pd_17_a02_bs_enus 1.00
  Forming Peer Relationships and Alliances at Work pd_17_a03_bs_enus 1.00
  Business Ethics  
  Introduction to Workplace Ethics pd_18_a01_bs_enus 1.00 1.00
  Developing a Code of Ethical Conduct pd_18_a02_bs_enus 1.00 1.00
  Ethical Decision-making in the Workplace pd_18_a03_bs_enus 1.00 1.00
  Office Politics â?? What Will You Do? _pc_ch_pfch004 0.20
  Ethical self- Promotion _pc_ch_pfch005 0.20
  Ethics, Integrity and Trust _pc_ch_lach005 0.20
  Living and Working Abroad in the United States  
  American Work Culture and Values pd_19_a01_bs_enus 1.00
  Key Aspects of the American Work Environment pd_19_a02_bs_enus 1.00
  Communicating Successfully in the American Workplace pd_19_a03_bs_enus 1.00
  Succeeding in the American Workplace pd_19_a04_bs_enus 1.00
  Interviewing Strategies for the Interviewee  
  Preparing for an Internal Interview pd_21_a01_bs_enus 1.00
  Making a Positive Impression in an Internal Interview pd_21_a02_bs_enus 1.00
  Campus to Corporate  
  Campus to Corporate: Meeting New Expectations pd_22_a01_bs_enus 1.00
  Campus to Corporate: Developing a Professional Image pd_22_a02_bs_enus 1.00
  Public speaking strategies  
  Public Speaking Strategies: Preparing Effective Speeches pd_23_a01_bs_enus 1.00
  Public Speaking Strategies: Confident Public Speaking pd_23_a02_bs_enus 1.00
  Performance under Pressure  
  Developing the Right Attitude for Performing under Pressure pd_24_a01_bs_enus 1.00
  Taking Action for Performing under Pressure pd_24_a02_bs_enus 1.00
  Performing with Others under Pressure pd_24_a03_bs_enus 1.00
  Doing Business Professionally  
  Developing Your Reputation of Professionalism with Business Etiquette pd_25_a01_bs_enus 1.00
  Professionalism, Business Etiquette, and Personal Accountability pd_25_a02_bs_enus 1.00
  Communicating with Professionalism and Etiquette pd_25_a03_bs_enus 1.00
  Using Business Etiquette to Build Professional Relationships pd_25_a04_bs_enus 1.00
  Business Etiquette in Introductions _pc_bi_pfbi001 0.10
  Disciplines of Organizational Learning: Personal Mastery _pc_bi_pfbi011 0.10
  Safe Small Talk _pc_bi_pfbi012 0.10
  Reframing Negative Situations _pc_bi_hrbi008 0.10
  Managing Goals _pc_ch_lach027 0.20
  Perseverance and Resilience  
  Developing Character for Perseverance and Resilience pd_26_a01_bs_enus 1.00
  Achieving Goals through Perseverance and Resilience pd_26_a02_bs_enus 1.00
  Bouncing Back with Perseverance and Resilience pd_26_a03_bs_enus 1.00
  Decisiveness  
  Developing Character for Decisiveness pd_27_a01_bs_enus 1.00
  Overcoming the Barriers to Decisiveness pd_27_a02_bs_enus 1.00
  Writing Under Pressure  
  Writing under Pressure: Preparing for Success pd_28_a01_bs_enus 1.00
  Writing under Pressure: The Writing Process pd_28_a02_bs_enus 1.00
PROJECT EFFECTIVENESS  
  Project Management Curriculum  
  Project Management for Non-Project Managers  
  Project Management Fundamentals proj_01_a01_bs_enus 2.50 2.00 2.50
  Transitioning into a Project Management Role proj_01_a02_bs_enus 3.00 2.50 0.00
  Initiating and Planning a Project proj_01_a03_bs_enus 2.00 1.50 2.00
  Managing a Project proj_01_a04_bs_enus 2.50 1.50 2.50
  Troubleshooting and Closing the Project proj_01_a05_bs_enus 2.00 1.50 2.00
  Project Management for Non-Project Managers PROJ001A 0.50
  Managing Projects without Direct Authority _pc_bi_pmbi001 0.10
  Supporting Project Managers _pc_ch_lach042 0.20
  Ensuring Management Buy-In on a Project _pc_bi_pmbi002 0.10
  Managing Conflict in Project Teams _pc_bi_pmbi003 0.10
  Handling a Change Request _pc_ch_pmch001 0.20
  Scope Definition Tools and Techniques _pc_ch_pmch002 0.20
  Managing Scope on a Project _pc_bi_pmbi004 0.10
  Weighing the Costs of Project Change _pc_bi_pmbi005 0.10
  Managing Vendor Relationships _pc_bi_pmbi006 0.10
  Anticipating and Solving Problems as a Project Champion _pc_bi_pmbi007 0.10
  Addressing Stakeholder Conflicts _pc_bi_pmbi008 0.10
  Portfolios, Programs, and Projects: Whatâ??s the Difference? _pc_bi_pmbi009 0.10
  Controlling Project Cost _pc_bi_pmbi010 0.10
  Mitigating Risks when Improving Processes _pc_bi_pmbi011 0.10
  Ethics and Risks: Why they Matter in Project Success _pc_ch_pmch003 0.20
  Project Management Essentials _pc_ch_lach041 0.20
  Project Management Essentials - (PMBOK® Guide - Fourth Edition-aligned)  
  Managing Projects within Organizations proj_05_a01_bs_enus 2.00 2.50 2.00
  Project Management Overview proj_05_a02_bs_enus 1.50 2.00 1.50
  Project Management Process Groups proj_05_a03_bs_enus 2.00 3.00 2.00
  Project Integration Management (PMBOK® Guide - Fourth Edition-aligned)  
  Integrated Initiation and Planning proj_06_a01_bs_enus 2.00 2.50 2.00
  Integrated Project Execution, Monitoring, and Control proj_06_a02_bs_enus 1.50 2.50 1.50
  Integrated Project Change Control and Close proj_06_a03_bs_enus 1.50 1.50 1.50
  Project Scope Management (PMBOK® Guide - Fourth Edition-aligned)  
  Project Requirements and Defining Scope proj_07_a01_bs_enus 2.00 2.00
  Create Work Breakdown Structure proj_07_a02_bs_enus 1.50 1.50
  Monitoring and Controlling Project Scope proj_07_a03_bs_enus 1.50 1.50
  Project Time Management (PMBOK® Guide - Fourth Edition-aligned)  
  Defining and Sequencing Project Activities proj_08_a01_bs_enus 2.00 2.00
  Estimating Activity Resources and Durations proj_08_a02_bs_enus 2.00 2.00
  Developing and Controlling the Project Schedule proj_08_a03_bs_enus 2.00 2.00
  Project Cost Management (PMBOK® Guide - Fourth Edition-aligned)  
  Estimating and Budgeting Project Costs proj_09_a01_bs_enus 2.00 2.50 2.00
  Controlling Costs proj_09_a02_bs_enus 1.50 2.50 1.50
  Project Quality Management (PMBOK® Guide - Fourth Edition-aligned)  
  Project Quality Planning proj_10_a01_bs_enus 2.00 2.00
  Quality Assurance and Quality Control proj_10_a02_bs_enus 2.00 2.00
  Project Human Resource Management (PMBOK® Guide - Fourth Edition-aligned)  
  Planning Project Human Resources proj_11_a01_bs_enus 2.00 2.00
  Managing Project Human Resources proj_11_a02_bs_enus 2.00 2.00
  Planning and Managing Project Human Resources Simulation PROJ011A 0.50
  Program Management (PMI® Second Edition-aligned)  
  Introduction to Program Management proj_16_a01_bs_enus 1.50 2.00 1.50
  Program Life Cycle and Benefits Management proj_16_a02_bs_enus 2.00 2.50 2.00
  Project Communications Management (PMBOK® Guide - Fourth Edition-aligned)  
  Stakeholders and the Communications Management Plan proj_12_a01_bs_enus 2.00 3.00 2.00
  Processes for Managing Project Communications proj_12_a02_bs_enus 2.00 3.00 2.00
  Communicating Effectively with Project Stakeholders Simulation PROJ012A 0.50
  Project Risk Management (PMBOK® Guide - Fourth Edition-aligned)  
  Risk Management Planning proj_13_a01_bs_enus 1.50 2.50 1.50
  Identifying Project Risks proj_13_a04_bs_enus 2.00 3.00 2.00
  Performing Risk Analysis proj_13_a02_bs_enus 2.00 3.00 2.00
  Risk Response, Monitor, and Control proj_13_a03_bs_enus 2.00 3.00 2.00
  Project Procurement Management (PMBOK® Guide - Fourth Edition-aligned)  
  Planning Project Procurement proj_14_a01_bs_enus 2.00 3.00 2.00
  Managing Procurements proj_14_a02_bs_enus 2.00 2.50 2.00
  Code of Ethics and Professional Conduct (PMI® Standard-aligned)  
  The Role of Ethics in Project Management proj_15_a01_bs_enus 1.50 2.50 1.50
  Core PMI® Values and Ethical Standards proj_15_a02_bs_enus 2.00 2.50 2.00
  IT Project Management Essentials  
  IT Project Management Essentials: Introduction to IT Project Management proj_17_a01_bs_enus 1.00 1.00
  IT Project Management Essentials: Initiating and Planning IT Projects proj_17_a02_bs_enus 1.00 1.00
  IT Project Management Essentials: Executing IT Projects proj_17_a03_bs_enus 1.00 1.00
  IT Project Management Essentials: Monitoring and Controlling IT Projects proj_17_a04_bs_enus 1.00 1.00
  IT Project Management Essentials: Managing Risks in an IT Project proj_17_a05_bs_enus 1.00 1.00
  IT Project Management Essentials: Testing Deliverables and Closing IT Projects proj_17_a06_bs_enus 1.00 1.00
  PRINCE2®: 2009 Foundation  
  Overview of Project Management (PRINCE2®: 2009-aligned) ib_prin_a01_it_enus 1.00 1.00
  Project Organization, Planning and Risk (PRINCE2®: 2009-aligned) ib_prin_a02_it_enus 2.00 2.00
  Project Quality, Change and Progress (PRINCE2®: 2009-aligned) ib_prin_a03_it_enus 1.50 1.50
  Starting Up, Initiating and Directing a Project (PRINCE2®: 2009-aligned) ib_prin_a04_it_enus 1.50 1.50
  Controlling, Managing and Closing a Project (PRINCE2®: 2009-aligned) ib_prin_a05_it_enus 2.00 2.00
  Tailoring PRINCE2 to a Project Environment (PRINCE2®: 2009-aligned) ib_prin_a06_it_enus 1.50 1.50
  Instructor Series: CompTIA Project+ (2009 Edition)  
  Project+ 2009 Instructor Series: Initiating a Project ISCT0010EN01P 1.50
  Project+ 2009 Instructor Series: Project Scope and Schedule ISCT0010EN02P 0.70
  Project+ 2009 Instructor Series: Resources, Risks and Quality ISCT0010EN03P 0.50
  Project+ 2009 Instructor Series: Communication, Procurement and Cost ISCT0010EN04P 0.50
  Project+ 2009 Instructor Series: Executing the Project ISCT0010EN05P 0.60
  Project+ 2009 Instructor Series: Monitoring, Controlling and Closing Projects ISCT0010EN06P 1.60
  Managing Software Project Outsourcing  
  Managing Software Project Outsourcing: Preparing to Manage an Outsourced Project proj_18_a01_bs_enus 1.00
  Managing Software Project Outsourcing: Developing a Vendor Contract proj_18_a02_bs_enus 1.00
  Managing Software Project Outsourcing: Working with the Outsourced Team proj_18_a03_bs_enus 1.00
  Managing Software Project Outsourcing: Dealing with Risks proj_18_a04_bs_enus 1.00
  Mentoring Assets  
  Mentoring Project Management Professional (PMP) PMBOK Guide 4th Edition Aligned mntpmp4ed
  Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide Fourth Edition Aligned mntcapm4ed
  Mentoring PRINCE2: Foundation mntprince2f
  Test Preps  
  TestPrep PRINCE2: Foundation ib_prin_a01_tp_enus 1.00
  TestPrep Certified Associate in Project Management (CAPM) PMBOK Guide Fourth Edition Aligned pm_capm_a01_tp_enus 3.00
  TestPrep Project Management Professional (PMP) PMBOK Guide 4th Edition Aligned pm_proj_a01_tp_enus 4.00
PROJECT EFFECTIVENESS  
  Team Building Curriculum  
  Optimizing Your Performance On a Team  
  Being an Effective Team Member team_02_a01_bs_enus 1.00 1.00 1.00
  Establishing Team Goals and Responsibilities team_02_a02_bs_enus 1.00 1.00 1.00
  Elements of a Cohesive Team team_02_a03_bs_enus 1.00 1.00 1.00
  Effective Team Communication team_02_a04_bs_enus 1.00 1.00 1.00
  Using Feedback to Improve Team Performance team_02_a05_bs_enus 1.00 1.00 1.00
  Power and Politics in Matrixed Teams _pc_ch_mgch002 0.20
  Leading Teams  
  Leading Teams: Launching a Successful Team team_03_a01_bs_enus 1.00 1.00 1.00
  Leading Teams: Establishing Goals, Roles, and Guidelines team_03_a02_bs_enus 1.00 1.00 1.00
  Leading Teams: Developing the Team and its Culture team_03_a03_bs_enus 1.00 1.00 1.00
  Leading Teams: Building Trust and Commitment team_03_a04_bs_enus 1.00 1.00 1.00
  Leading Teams: Fostering Effective Communication and Collaboration team_03_a05_bs_enus 1.00 1.00 1.00
  Leading Teams: Motivating and Optimizing Performance team_03_a06_bs_enus 1.00 1.00 1.00
  Leading Teams: Dealing with Conflict team_03_a07_bs_enus 1.00 1.00 1.00
  Leading Teams: Managing Virtual Teams team_03_a08_bs_enus 1.00 1.00 1.00
  Building Trust Incrementally _pc_bi_lsbi004 0.10
  Inspiring your Team _pc_bi_lsbi010 0.10
  Support Your Leader _pc_bi_pfbi010 0.10
  Developing Self-Sufficient Teams _pc_ch_mgch001 0.20
  Choosing the Right Team Culture _pc_ch_pfch006 0.20
  Managing Communications in a Virtual Team _pc_bi_mgbi001 0.10
  Building and Leading Teams _pc_ch_lach023 0.50
  Contributing in a Team Environment _pc_ch_pach010 0.20
PROJECT EFFECTIVENESS  
  Business Analysis  
  Certified Business Analysis Professional (CBAPâ?˘) - BABOK® Guide V2.0 aligned  
  Introduction to Business Analysis and Essential Competencies ib_buap_a01_it_enus 2.00 2.50 2.00
  Introduction to Business Analysis Planning ib_buap_a02_it_enus 2.50 2.00 2.50
  Planning Business Analysis Communication and Monitoring ib_buap_a03_it_enus 2.50 2.50
  Business Analysis Requirements Elicitation ib_buap_a04_it_enus 2.00
  Business Analysis Requirements Management and Communication ib_buap_a05_it_enus 2.00
  Business Analysis: Enterprise Analysis ib_buap_a06_it_enus 2.50
  Business Analysis: Introduction to Requirements Analysis ib_buap_a07_it_enus 2.50
  Business Analysis: Verify and Validate Requirements ib_buap_a08_it_enus 2.00
  Business Analysis: Solution Assessment and Validation ib_buap_a09_it_enus 3.00
SALES and CUSTOMER FACING SKILLS  
  Sales Curriculum  
  Sales Foundations  
  Introduction to Sales sale_01_a01_bs_enus 1.00
  Strategic Sales Planning sale_01_a02_bs_enus 1.00
  Preparing for Successful Sales sale_01_a03_bs_enus 1.00
  Developing Strong Customer Relationships sale_01_a04_bs_enus 1.00
  Working within the Sales Culture of Your Organization sale_01_a05_bs_enus 1.00
  Developing a Customer-focused Sales Approach sale_01_a06_bs_enus 1.00
  Donâ??t Only Go For the Big Fish _pc_bi_spbi009 0.10
  The Ethics of Gift Giving _pc_bi_spbi014 0.10
  Sales Performance-Boosting Persuasion Techniques _pc_bi_spbi018 0.20
  Sales Negotiations  
  Negotiation Skills for Sales Professionals: Preparing to Negotiate sale_02_a01_bs_enus 1.00
  Negotiation Skills for Sales Professionals: Value Exchange sale_02_a02_bs_enus 1.00
  Negotiation Skills for Sales Professionals: Reaching Agreement sale_02_a03_bs_enus 1.00
  Creating a Customer-focused Organization _pc_ch_lach020 0.20
  Negotiating Contract Terms _pc_ch_pach001 0.10
  Solution Selling  
  Solution Selling: Mastering the Essentials sale_03_a01_bs_enus 1.00
  Solution Selling: Meeting an Active Need sale_03_a02_bs_enus 1.00
  Solution Selling: Creating New Opportunities sale_03_a03_bs_enus 1.00
  Inside Sales Skills  
  Preparing for Outbound Sales Calls SALE0121 6.00 3.50
  Initiating Outbound Sales Calls SALE0122 3.50 2.00
  Completing Outbound Sales Calls SALE0123 5.00 4.00
  Preparing for Inbound Sales Calls SALE0124 5.00 3.50
  Completing Inbound Sales Calls SALE0125 5.00 3.50
  Inside Sales Skills Simulation SALE0120 0.50
  Strategic Account Sales Skills  
  The Strategic Account Sales Approach SALE0131 3.00 2.00
  Understanding Your Customer SALE0132 3.50 2.50
  Conducting Effective Sales Research Meetings SALE0133 3.50 2.50
  Working with Your Customer's Key Players SALE0134 3.50 2.50
  Delivering High-impact Sales Presentations SALE0135 6.00 3.50
  Strategic Account Sales Skills Simulation SALE0130 0.50
  Selling to Key Players _pc_bi_spbi001 0.10
  Selling the Positive First Impression _pc_bi_spbi004 0.10
  Building relationships _pc_bi_spbi017 0.10
  Crafting Sales Strategies _pc_ch_spch002 0.20
  Pricing Strategy _pc_ch_spch003 0.20
  Performance Payout Plans _pc_ch_spch004 0.20
  Sales and Marketing: Two Sides of the Same Coin? _pc_bi_spbi011 0.10
  Sales Management  
  Developing and Leading Your Sales Team _pc_bi_spbi003 0.10
  Planning Direct Mail to Generate Leads for Complex Sales _pc_bi_spbi006 0.10
  Sales Support Roles For Better Customer Interaction _pc_bi_spbi007 0.10
  Building a Winning Sales Team SALE0151 5.50 3.50
  Using Business Tools to Manage Sales Teams SALE0152 3.00 2.00
  Motivating a Winning Sales Team SALE0153 4.50
  Communicating in Sales Teams SALE0154 2.50
  Sales Team Management Simulation SALE0150 0.50
  Selling at the Executive Level  
  Prepare for Success SALE0221 3.00 2.00
  Strategic Planning SALE0222 3.50 2.50
  Progressing through the Complex Sale SALE0223 4.00 3.50
  Presenting Your Proposition SALE0224 4.00 3.00
  Negotiating to Mutual Benefit SALE0225 4.00 2.50
  From Executive-level Sale to Strategic Partnership SALE0226 4.00 3.50
  Preparing for the Executive-level Sale Simulation SALE0220 0.50
  Progressing through the Complex Sale Simulation SALE022S 0.50
  Closing Executive-level Sales Simulation SALE022T 0.50
  Essential Selling Skills  
  Essential Selling Skills: Mastering Cold Calling sale_05_a01_bs_enus 1.00
  Essential Selling Skills: Qualifying Sales Prospects sale_05_a02_bs_enus 1.00
  Essential Selling Skills: Closing the Sale sale_05_a03_bs_enus 1.00
SALES and CUSTOMER FACING SKILLS  
  Customer Service Curriculum  
  Frontline Call Center Skills  
  Managing Your Time: The Importance of Call Tracking and Ticketing _pc_bi_ctbi003 0.10
  Creating an Effective On-hold Message _pc_bi_ctbi008 0.10
  Aligning Agent Behaviors with Caller Types _pc_bi_ctbi010 0.10
  Determining Proper-Expectation-management Techniques _pc_ch_ctch001 0.20
  Training methods for CSRs in the Customer Contact center industry _pc_ch_ctch002 0.20
  Inbound Call Center Management  
  Converting a Call Center to a Profit Center _pc_bi_ctbi001 0.10
  Managing Your Call Center More Efficiently _pc_bi_ctbi002 0.10
  Customer Service Training â?? The Interview and Beyond _pc_bi_ctbi004 0.10
  Disaster Recovery â?? Keeping the Lines Open _pc_bi_ctbi005 0.10
  Preventing Agent Absenteeism through Better Working Conditions _pc_bi_ctbi006 0.10
  Workforce Management Software- Is there a need? _pc_bi_ctbi009 0.10
  Prioritizing Rewards and Recognition in Call Centers _pc_bi_ctbi011 0.10
  IT Infrastructure Library (ITIL®) 2011 Edition Foundation Syllabus  
  ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle ib_itlv_a01_it_enus 1.50
  ITIL® 2011 Edition Foundation: Service Strategy Fundamentals ib_itlv_a02_it_enus 2.50
  ITIL® 2011 Edition Foundation: Service Strategy Processes ib_itlv_a03_it_enus 1.50
  ITIL® 2011 Edition Foundation: Service Design Fundamentals ib_itlv_a04_it_enus 1.50
  ITIL® 2011 Edition Foundation: Service Design Processes ib_itlv_a05_it_enus 2.50
  ITIL® 2011 Edition Foundation: Service Transition Processes and Policies ib_itlv_a06_it_enus 2.50
  ITIL® 2011 Edition Foundation: Introduction to Service Operation ib_itlv_a07_it_enus 1.00
  ITIL® 2011 Edition Foundation: Service Operation Processes ib_itlv_a08_it_enus 2.00
  ITIL® 2011 Edition Foundation: Continual Service Improvement ib_itlv_a09_it_enus 1.50
  ITIL® 2011 Edition Overview  
  ITIL® 2011 Edition Overview: Creating a Service Culture ib_ovvx_a01_it_enus 2.00
  ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework ib_ovvx_a02_it_enus 2.00
  ITIL® 2011 Edition Overview: Certification and Benefits ib_ovvx_a03_it_enus 2.00
  Customer Service Representative, Professionalism  
  The Customer Service Representative (CSR) cust_06_a01_bs_enus 3.50
  Support Center Services and Work Environment cust_06_a02_bs_enus 3.00
  Team and Customer Relationships cust_06_a03_bs_enus 3.00
  Customer Service Representative, Skills  
  Customer Interactions cust_07_a01_bs_enus 3.50 3.00
  Communication Skills cust_07_a02_bs_enus 3.50 4.50
  Conflict, Stress, and Time Management cust_07_a03_bs_enus 3.50 2.50
  Customer Service Representative, Process  
  Customer Service Processes and Procedures cust_08_a01_bs_enus 3.00
  Quality in a Support Center cust_08_a02_bs_enus 3.50
  Support Center Tools, Technologies and Metrics cust_08_a03_bs_enus 3.00
  Dealing with Irrational Customers and Escalating Complaints cust_08_a04_bs_enus 2.00
  Customer Service Fundamentals  
  Customer Service Fundamentals: Building Rapport in Customer Relationships cust_09_a01_bs_enus 1.00 1.00 1.00
  Customer Service in the Field cust_09_a02_bs_enus 1.00 1.00 1.00
  Customer Service over the Phone cust_09_a03_bs_enus 1.00 1.00 1.00
  Internal Customer Service cust_09_a04_bs_enus 1.00 1.00 1.00
  Customer Service Confrontation and Conflict cust_09_a05_bs_enus 1.00 1.00 1.00
  Shaping the Direction of Customer Service in Your Organization cust_09_a06_bs_enus 1.00 1.00 1.00
  Aligning Performance to Key Indicators _pc_bi_ctbi007 0.10
  The Angry Caller: Whatâ??s Your Plan? _pc_bi_spbi016 0.10
  Customer Focus  
  Identifying and Managing Customer Expectations cust_10_a01_bs_enus 1.00
  Creating and Sustaining a Customer-focused Organization cust_10_a02_bs_enus 1.00
  Customer-focused Interaction cust_10_a03_bs_enus 1.00
  Listening to your Customers _pc_bi_spbi002 0.10
  Developing Your Customer Focus _pc_ch_pach009 0.20
  Customer Advocacy  
  Customer Advocacy: Communicating to Build Trusting Customer Relationships cust_11_a01_bs_enus 1.00
  Customer Advocacy: Enhancing the Customer Experience cust_11_a02_bs_enus 1.00
  Customer Advocacy: Supporting Customer Advocacy cust_11_a03_bs_enus 1.00
SALES and CUSTOMER FACING SKILLS  
  Industry Foundations  
  Industry Overviews  
  The Telecommunications Industry Overview: Version 3 indo_01_a11_bs_enus 1.00 1.00
  The Health Care Industry Overview: Version 3 indo_01_a12_bs_enus 1.00 1.00
  The Insurance Industry Overview: Version 3 indo_01_a13_bs_enus 1.00 1.00
  The Banking Industry Overview: Version 3 indo_01_a14_bs_enus 1.00 1.00
  The Oil and Gas Industry Overview: Version 3 indo_01_a15_bs_enus 1.00 1.00
  The Retail Industry Overview: Version 3 indo_01_a16_bs_enus 1.00 1.00
  The Manufacturing Industry Overview: Version 3 indo_01_a17_bs_enus 1.00 1.00
  The Pharmaceutical Industry Overview: Version 3 indo_01_a18_bs_enus 1.00 1.00
  The Information Technology Industry Overview: Version 3 indo_01_a19_bs_enus 1.00 1.00
  The Federal Government Industry Overview: Version 3 indo_01_a20_bs_enus 1.00 1.00
  The Education Industry Overview: Version 1 indo_01_a21_bs_enus 1.00 1.00
  The Utilities Industry Overview: Version 1 indo_01_a22_bs_enus 1.00 1.00
  The Chemicals Industry Overview: Version 1 indo_01_a23_bs_enus 1.00 1.00
  The Broadcasting & Entertainment Industry Overview: Version 1 indo_01_a24_bs_enus 1.00 1.00
  The Capital Markets Industry Overview: Version 1 indo_01_a25_bs_enus 1.00 1.00
  The Consumer Electronics Industry Overview: Version 1 indo_01_a26_bs_enus 1.00 1.00
  The Aerospace & Defense Industry Overview: Version 1 indo_01_a27_bs_enus 1.00 1.00
  The Biotechnology Industry Overview: Version 1 indo_01_a28_bs_enus 1.00 1.00
  The Automotive Industry Overview: Version 3 indo_01_a29_bs_enus 1.00 1.00
  The Food and Beverage Industry Overview: Version 3 indo_01_a30_bs_enus 1.00 1.00
SALES and CUSTOMER FACING SKILLS  
  TestPreps  
  Test Preps  
  TestPrep ITIL V3 Foundation (ITV3F) ib_itlv_a01_tp_enus 1.00
New Releases  
  SALES and CUSTOMER FACING SKILLS  
  Sales Curriculum  
  Essential Selling Skills  
  Essential Selling Skills: Mastering Cold Calling sale_05_a01_bs_enus 1.00
  Essential Selling Skills: Qualifying Sales Prospects sale_05_a02_bs_enus 1.00
  Essential Selling Skills: Closing the Sale sale_05_a03_bs_enus 1.00
 
Updated: June 5, 2012