What to do if your card has a declined transaction


Normally, if you have a declined transaction, there is one of three reasons:

1) The purchase exceeds your approved SINGLE transaction limit

2) The total of your monthly purchases to date have exceeded your approved MONTHLY
    transaction limit.

3) The Vendor where the procurement is being made has been classified as a blocked
    industry code.


Should a cardholder encounter any of the above, a purchase order should be completed to
accommodate the purchase.

Attempts to get the vendor to split the transaction to avoid the single transaction limit assigned to
your card is not permitted and may cause the loss of the use of your card.

If none of the above reasons seem to be the case for a contact purchasing@mta.ca