Updated March 27, 2020   

For more Mount Allison-specific information regarding COVID-19, visit:  

Questions not addressed in the FAQ below can be sent to covid19@mta.ca 

General information

What is a state of emergency?
On March 19, 2020, the Government of New Brunswick declared a state of emergency to help contain the spread of COVID-19. A state of emergency empowers the government to take extraordinary measures to address a problem. These measures are only made when absolutely necessary and for a specific time frame.

For more information, see:

Will the University adjust residence fees, tuition fees, and scholarships?
Currently the University is focused on matters related to the health of our community and supporting alternative delivery of courses. We have received questions about tuition fees, residence fees, scholarships, and student summer jobs. These important questions will be addressed, as will others that arise in the coming weeks, as soon as possible.

Where can I find out more information?
Mount Allison-specific questions can be directed to covid19@mta.ca

General information can be found at:

How are services and facilities impacted in the Town of Sackville?
You can find out more about municipal services and facilities on the Town of Sackville website at: https://sackville.com/coronavirus-disease-covid-19/

Academic information

Is the spring/summer 2020 term going ahead?
The University will not be offering any in-person classes during the spring/summer 2020 term. All currently scheduled in-person courses are cancelled. Currently scheduled self-directed learning (SDL) courses will proceed. The University is currently exploring whether additional SDL courses might be added to the schedule.

What self-directed learning courses are currently being offered for the spring/summer term?
A list of self-directed learning courses can be found at: https://www.mta.ca/Registrars_Office/Schedules_and_important_dates/SDL/Self-directed_distance_learning/

Will the spring/summer 2020 session begin May 4 as noted in the University calendar?
At this time, the spring/summer term will start on May 4 as scheduled. However, we are all experiencing significant disruptions in our lives and it is possible that the start of some courses will be delayed. More information will be posted closer to the start of the spring/summer term.

I have already registered for spring/summer 2020 courses. Will those courses go ahead?
In-person courses have been cancelled, but currently scheduled self-directed learning (SDL) courses will proceed. Students registered in spring/summer SDL courses can expect to receive more information from the Registrar’s Office closer to the start of the term.

What library supports are available?
Although the library locations are closed, Mount Allison’s "Virtual Library" is open. Online resources are still accessible and librarians are available to help you with your research and with locating resources for your final assignments. Contact information for subject librarians and details about the types of assistance available can be found at: https://libraryguides.mta.ca/COVID-19_library_services

Are classes taking place?
Beginning March 16, 2020, all in-person classes will be suspended for the remainder of the academic term and some students may choose to go home. Students will receive more information about a completion plan for each course from each instructor by March 20. Please monitor your Mount Allison e-mail account for these important messages. Faculty will be communicating to students in courses with scheduled final examinations the alternative arrangements that will be used to complete that component of the academic work for a given course. Students will not be recalled to campus for a final examination period.

Are there any circumstances in which students may have to stay at Mount Allison to fulfill academic requirements?
No. The University will work with faculty members to find ways to accommodate academic requirements using alternatives that do not require students to be on campus. Some students may wish to stay, to continue with research work or to use on-campus facilities that remain open.

Will students be able to complete the term?
All students will have a pathway to complete each course and gain full academic credit for it. Students will have to take responsibility for their studies and complete assigned work successfully by assigned deadlines to ensure successful completion of each course.

What do I do if I am facing a difficulty in meeting a deadline or completing an assignment?
If you are having difficulty in meeting a deadline or completing an assignment, please reach out to your faculty member to explain your situation and seek accommodation.

How will changes to course outlines be determined?
Normally, changes to a course outline would be discussed between a faculty member and a class. In the extraordinary circumstances in which we find ourselves, this practice will not be practical in many cases. Faculty members have been granted permission by the provost to change their course outlines as necessary and may do so without class consultation. They will, however, communicate any changes to each class as soon as possible.  

What student supports are available?
We are committed to providing ongoing student support services in alternate delivery modes. Updated information can be found on our modified services page.

Has the withdrawal period been extended?
If you feel that completing a given course is impractical, the University Senate has extended the deadline by which students can withdraw from any course without academic penalty to Tuesday, March 31, 2020. This change is designed to provide flexibility for students in completing the term. It should not be made lightly, however, as you cannot re-enrol in a course once withdrawn. Please ensure that you consider the implications of withdrawing from a course, as it may impact academic progression, scholarships, student loans, and immigration status. It may be prudent to seek academic advising prior to withdrawing. Visit our modified services page for more information on how to access academic advising services.
This change is for the Winter 2020 academic term only:

  • All students registered during the Fall and Winter terms may withdraw without academic penalty from a 3-credit course before the end of the day on Tuesday, March 31, 2020.  
  • All students registered during the Fall and Winter terms may withdraw without penalty from a full year 1, 3, or 6-credit course before the end of the day on Tuesday, March 31, 2020.
  • All other academic calendar regulations remain in effect. 

Will Convocation take place as scheduled?
The in-person Convocation ceremony and Alumni Reunion Weekend celebrations scheduled for May 8-11, 2020 have been postponed. A committee has been struck to develop a plan to celebrate the graduating class. The University is also exploring how to move ahead with conferring degrees, which is important for students who are applying for work or to graduate programs. Further details will be shared as they become available.

Residence information

Are residences and the dining hall open?
Residences will remain open. The dining hall will continue to operate but will be open only to students with a meal plan. Dining hall staff are taking additional measures to prevent the spread of illness:

  • increased frequency of cleaning for high-touch areas such as tabletops, chairs, floors, and food stations
  • food at all stations will be served by staff (rather than self-serve)
  • napkin holders and salt and pepper shakers will be moved to a central location so they can be cleaned and exchanged regularly
  • an additional hand sanitizing station has been added in the dining hall (in addition to the existing one at the entrance desk)
  • tables are being re-arranged to increase space between people and reduce density

Anyone eating in dining hall is encouraged to use hand sanitizer before entering the main dining area and to spread out throughout the dining hall, including seating on the mezzanine area.

Should residence students move out?
Residences and the dining hall remain open, but we encourage those who can move out to do so.  Anyone  who cannot return home for reasons such as international travel restrictions or serious personal reasons will continue to be provided accommodation. 

How do I check out of residence?
Contact an RA, AD, or your don to let them know you are leaving. Your don will inspect your room and check you out of residence. All students must complete the room inventory checklist on the Housing Portal at: https://housing.mta.ca/StarRezPortal/signin.aspx 

You are responsible for packing up all personal items and removing them from your room. Clean your room as much as possible and remove garbage. Items for recycling can be left in the main lounge. If you are returning to live in residence in the fall, summer storage is available.

I have requested to stay in residence past March 22. What happens after March 22?
For the safety of all those remaining in residence past March 22, students will be consolidated into a limited number of residence buildings. If you are required to relocate, you will be notified by the end of day on Friday, March 20, with your new building and room assignment. You will also receive information on moving procedures and available assistance by e-mail, so please continue to monitor your @mta.ca e-mail account for updates.

These consolidated residences will house students until the end of the current housing contract, April 19, 2020. 

What if I require housing after April 19?
Students requiring housing past this date may contact reservations@mta.ca for assistance with accommodation options.

Will I have access to all amenities in residence after March 22?
Public Health is issuing new safety recommendations and guidelines daily. In an effort to comply with these guidelines, you may see restrictions to some amenities available in residence. In-house fitness rooms and community kitchens may be closed, and there may be additional restrictions placed on community gathering spaces.

Campus information

How can I collect my mail?
If mail or a package arrives for you, you will receive an e-mail from the bookstore with instructions on arranging pick up. If you have questions about mail services, contact the bookstore at bookstore@mta.ca  

Are events cancelled?
All public events on campus are cancelled, including campus tours, until further notice. 

What is Mount Allison doing to minimize the risk of infection to students, faculty, and staff?
Mount Allison has convened a COVID-19 working group chaired by the vice-president, finance and administration to monitor this evolving situation and develop and plan response.

The working group includes representatives from academics, international and student affairs, the Registrar’s Office, the Wellness Centre, Facilities Management, Financial Services, Human Resources, communications, and administration. It is meeting regularly to address a number of potential scenarios, confirm plans, and outline actions that should be taken right away. The University will take its direction on decision-making from New Brunswick Public Health and the Public Health Agency of Canada.

The University continues to be diligent in regularly cleaning and disinfecting surfaces to prevent the spread of illness.

Mount Allison is also participating in regular calls with the other universities and colleges in the province, as well as Public Health and the Department of Post-Secondary Education, Training and Labour to share information and plans and is tracking the approach of universities across the country.

What additional cleaning procedures have been put in place on campus?
Mount Allison is following Public Health recommendations for cleaning practices and will adjust and continue to train staff as necessary to ensure all guidelines and best practices are met.

As part of their normal routine, custodial staff regularly clean and disinfect frequently touched surfaces in public spaces across campus. Additional measures being taken include:

  • increasing the frequency of cleaning and disinfection
  • using hospital-grade disinfectant for high-touch surfaces in all building washrooms, classrooms, building entrances, and common areas

All custodians wear personal protective equipment while cleaning and adhere to hand-washing best practices.

Travel information

Where can I find updates on changes to public transportation?
Porter Airlines has announced it is temporarily suspending flights at the end of its operating day on Friday, March 20. It will resume service on June 1, 2020. If you have an upcoming flight booked with Porter, you or your travel agent should receive an e-mail with more information about your reservation. The airline has waived change and cancellation fees for all its flights.

Changes and cancellations can be made online at: https://www.flyporter.com/en-ca/manage-flights/my-bookings  

Information about Air Canada bookings can be found at: https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2020/covid-19.html

WestJet will suspend all transborder and international flights as of Sunday, March 22 for a 30-day period. More information can be found at: https://www.westjet.com/en-ca/travel-info/coronavirus#home

ViaRail has cancelled its service between Halifax and Montreal until May first. Find out more at: https://www.viarail.ca/en/travel-advisory-information

Maritime Bus information can be found at: https://maritimebus.com/

What other travel options are there for me?  
Some rental car companies are waiving their young renter fees and reducing the minimum age to rent a vehicle to 18 years old in order to help university students who are trying to get home.

For more information:

I have just returned from international travel — what should I do?
The University is asking that anyone returning from international travel stay away from campus for 14 days after their return. 

The Government of New Brunswick has announced that all travellers arriving in Canada from international points as of March 13, 2020 must self-isolate for 14 days. Self-isolation means staying at home and avoiding contact with other people to help prevent the spread of disease to others in your home and your community.

All international travellers must self-monitor for symptoms of COVID-19 for 14 days after returning to Canada. If you start having symptoms (headache, congestion, achiness, feeling unwell) or your symptoms get worse (fever, cough, difficulty breathing) isolate yourself from others as quickly as possible. Immediately call Tele-Care at 811. Describe your symptoms and travel history. They will provide advice on what you should do. 

All individuals who have travelled outside the country should not visit those most at risk for severe illness. All international travelers are restricted entering any health-care facilities and long-term care facilities for 14 days after they have returned to Canada.

If you are a student and have been told to self-isolate, contact Anne Comfort, director of accessibility and student wellness, acomfort@mta.ca, for assistance. Employees who are sick or are self-isolating as per Public Health’s direction should use normal absence reporting procedures with their managers, including entering sick time in Colleague upon their return to work.

Is Mount Allison restricting travel for students, faculty, and staff?
All travel outside of Canada for students, faculty, and staff for University purposes  is cancelled until further notice. Requests for exceptions must be approved by a vice-president. Given the rapidly evolving global situation, if you are an employee currently travelling outside of Canada, we strongly recommend that you make arrangements to return to Canada as soon as practical and plan to self-isolate for 14 days.

If you have domestic travel scheduled for University purposes, please take the time to carefully evaluate your plans. If the travel involves transport by automobile, is relatively low risk, and it is important for it to go ahead, you may decide to proceed. If you are considering future travel within the Maritimes, please continue to monitor the situation and consider deferring your travel until a future date.

Given the rapidly evolving domestic situation, we strongly recommend that you cancel and/or end travel outside of the Maritimes. No new travel is to be booked outside of the Maritimes for University purposes. Requests for exceptions must be approved by a vice-president.

What is Mount Allison doing to support Mount Allison students whose home countries are affected by COVID-19 travel advisories?
Students who are concerned about returning to their home country during the summer months, and who do not have housing in Canada, should contact reservations@mta.ca for assistance with accommodation options.

For a list of available rooms and properties in the Sackville area, visit the Mount Allison/Sackville Housing Group on Facebook.

What should I do if I’m affected by travel restrictions when leaving my host country?
If students are unable to depart their host country or return to their home country as a result of travel restrictions, students should contact Mount Allison’s International Centre at studyabroad@mta.ca.

What happens to internal grants and travel awards for students who have applied to do summer research or internships?
Any internal funds awarded to students whose international research or internships are cancelled this summer because of COVID-19 travel advisories can be deferred one year.  Please contact studyabroad@mta.ca for more details.

What is Mount Allison doing to support students who are currently on exchange?

Mount Allison’s study abroad and exchange co-ordinator has been in communication with all students who are currently on exchange. The co-ordinator will continue to work with the host institution and other Mount Allison staff to ensure exchange students receive the information and support they require.

I am planning personal travel over the summer. Should I go?
The Government of Canada has advised Canadians to avoid non-essential travel outside of Canada until further notice. You can monitor general travel advice and advisories at: https://travel.gc.ca/travelling/advisories

Further travel advice specific to COVID-19 is available at: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html

The situation is rapidly evolving and travel advisories are being constantly updated. If you do travel outside of Canada, you may be asked to self-isolate for 14 days upon your return or to monitor your symptoms for 14 days upon your return, depending on your destination. There could also be travel restrictions or quarantines in some of the places you visit.

Do I need to notify anyone if I plan to travel?
The Canadian government advises you to register so that consular officials are aware of your presence in-country and can advise you should an emergency occur. More information can be found at: https://travel.gc.ca/travelling/registration

About COVID-19

How many confirmed cases of COVID-19 are there in New Brunswick? 
The most current information on the number of confirmed cases in New Brunswick can be found on the Government of New Brunswick's website: https://www2.gnb.ca/content/gnb/en/departments/ocmoh/cdc/content/respiratory_diseases/coronavirus.html 

We remain in continual contact with New Brunswick Public Health, who are keeping us informed about whether there are any confirmed cases in our community.

What are the symptoms of COVID-19 (coronavirus)?
The symptoms of COVID-19 are similar to a cold or flu.

Symptoms have included:

  • fever
  • cough
  • difficulty breathing
  • pneumonia in both lungs

Symptoms may take up to 14 days to appear after exposure to COVID-19.

Health information

What should I do if I am feeling ill?
If you are experiencing symptoms of COVID-19 (coronavirus) you should call Tele-Care at 811. This a 24-hour, seven-day a week telephone service. Tell them your symptoms and travel history. They will assess your situation, offer advice, and determine whether or not testing for COVID-19 is required.

Should I go to the hospital, a doctor’s office, or the Wellness Centre if I think I have COVID-19?
No, you should call Tele-Care at 811 and follow their instructions. Going to the Wellness Centre, a hospital, or a doctor’s office first, without calling 811, may spread an infection to other people. If you call 811 and they suspect you may have COVID-19, they may want you to go to the hospital for testing. In that case, arrangements will be made so that you do not come in contact with other patients. You will also be given directives on what to do to self-isolate and New Brunswick Public Health will call you daily to monitor your situation.

If you are a student and have been told to self-isolate, contact Anne Comfort, director of accessibility and student wellness, acomfort@mta.ca, for assistance. Employees who are sick or are self-isolating as per Public Health’s direction should use normal absence reporting procedures with their managers, including entering sick time in Colleague upon their return to work.

What precautions can I take to stay healthy and prevent the spread of infection?
To prevent the spread of any illness, including respiratory viruses like COVID-19 (Coronavirus), health agencies advise:

  • Wash your hands frequently for at least 20-30 seconds using soap and water.
  • If a sink is not available, an alcohol-based hand sanitizer, with a minimum 70 per cent alcohol content, can be used to clean hands if they are not visibly soiled. If they are visibly soiled, you can use an alcohol-based disposable hand wipe to remove the dirt and then use an alcohol-based hand sanitizer.
  • Do not touch your eyes/nose/mouth with unwashed hands.
  • When you sneeze or cough, cover your mouth and nose with a disposable tissue or the crease of your elbow, and then wash your hands.
  • Stay home when you are ill to avoid spreading the illness to others.
  • Avoid close contact with people who are sick with an infection.

Social distancing poster imageWhat is social distancing?
Regional, national, and international public health agencies are encouraging social distancing to help minimize the spread COVID-19 transmission and other illnesses. The following information has been compiled from the Public Health Agency of Canada , New Brunswick Public Health , and the World Health Organization.

Please follow Public Health guidelines and procedures around health safety and visit the sites above for the latest information and advice from medical professionals.


Social distancing measures are approaches taken to minimize close contact with others in the community and can include: quarantine and self-isolation at the individual level as well as other community-based approaches. These include:

  • Increasing personal distance with others to six feet (two metres)
  • Frequent hand washing , minimum of 20 seconds with soap and water or use alcohol-based (70 per cent) hand sanitizer if soap and water is not available
  • Cleaning and disinfecting high-touch surfaces such as your phone, electronics, remotes, door handles, and other personal items regularly — the Public Health Agency of Canada recommends regular household cleaners or using one part bleach to nine parts water
  • Avoiding physical contact when greeting someone. Safe greetings include a wave, nod, or bow
  • Covering your mouth and nose when coughing and sneezing into your elbow
  • Staying home from work or school when ill and self-isolating where necessary
  • Avoiding mass gatherings, and working or studying from home where possible

We realize some of these guidelines, particularly around social distance, can be challenging for the campus community, particularly those students in residence. In addition to the suspension of in-person classes and limiting public access to campus buildings, the University has made extensive changes to its cleaning and operational procedures in the residence system and dining hall to assist in this regard.

My roommate has been travelling and has been told to self-monitor — what does this mean for me?
Someone who has been advised to self-monitor (keep a close watch on their symptoms for 14 days) is not required to separate themselves from others as long as they do not have symptoms of illness. If they do develop symptoms, they will be asked to self-isolate (remain in a separate room and not come in contact with others) until the type of illness they have can be confirmed.

Any student who has been told to self-isolate should contact Anne Comfort, director of accessibility and student wellness, acomfort@mta.ca, for assistance.

What's the difference between self-monitoring, self-isolating, and isolation?

The Public Health Agency of Canada has provided information on self-monitoring, self-isolation, and isolation and what individuals should do based on their own circumstances. The New Brunswick government also has a similar site with information on self-monitoring, self-isolation, and isolation.

Any individuals who have travelled internationally and have returned to New Brunswick are being asked to self-isolate for 14 days.

What services are currently being offered by the Wellness Centre?
All in-person services offered by our mental health educator, counsellors, nurse, and doctors are now suspended for the safety of students and staff, including pre-booked appointments.

Staff are currently working for home and responding to e-mails. They are also offering sessions and assistance through alternate means such as phone calls and video calling.

E-mail wellness@mta.ca or call 364-2163 with your request. You can also ask questions or request a consultation with Cindy Crossman, Mount Allison’s registered nurse educator, by e-mailing health@mta.ca  

Financial information

A University-sanctioned student event has been cancelled. Will I be refunded the deposit or fee I paid in advance?
Students will be refunded deposits and fees by cheque or applied as a credit on their student account. For travel costs paid in advance, students should obtain flight refund or credit if possible, otherwise students can apply to the International Centre for a travel bursary.